Ian Friesen
Calgary,AB
Summary
Motivated and hardworking professional with experience in customer service, sales, team leadership, and field operations. Proven ability to build strong relationships with clients, communicate effectively, and perform under pressure in fast-paced environments. As a former Division Lead in business development and Crew Lead on large field projects, I have developed strong leadership, organization, and problem-solving skills while consistently delivering results. A former varsity student-athlete and national-level competitive swimmer, I bring exceptional discipline, time management, and a team-first mindset developed through balancing academics, athletics, and work throughout my career.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Business Development Representative
GLD Projects
Calgary, Alberta
01.2026 - Current
- Division Lead - Established division from inception, achieving profitability
- Collaborated with team to develop client engagement strategies that enhanced outreach
- Conducted market research to identify new business opportunities and trends.
VIP Tent - Bottle Assistant
Cowboys Music Festival
Calgary, Alberta
07.2025 - 07.2026
- Facilitated effective communication with customers and staff to enhance service.
- Managed high-pressure environment by coordinating guest services across multiple suites.
- Oversaw beverage pouring and equipment management to maintain operational standards.
Survey Technician - Crew Lead
GLD Projects
Calgary, Alberta
10.2024 - 12.2025
- Coordinated workday plans for crews on multi-week projects, ensuring efficient task execution.
- Trained junior technicians on survey techniques and tools, enhancing team skill levels.
- Managed customer and client interactions, fostering positive relationships and trust.
- Achieved work quotas with exceptional efficiency and accuracy.
Landscaper
JCM Landscaping
Calgary, Alberta
04.2023 - 09.2024
- Collaborated with team members to complete landscaping tasks efficiently.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
Door-to-Door Sales Representative
Avayda Pest Control
Calgary, Alberta
04.2023 - 06.2023
- Established rapport with customers through confident, face-to-face communication, enhancing customer trust and engagement.
- Addressed objections professionally while maintaining a positive attitude, contributing to customer satisfaction in fast-paced, high-pressure situations.
- Participated in daily team meetings to align on sales strategies and targets, fostering a collaborative approach to achieving goals.
Education
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06-2021
BBA - Finance
Mount Royal University
Calgary08-2026
Skills
- Market research
- Sales strategy development
- Customer relationship management
- B2B & B2C background
- Project management
- Team collaboration
- Relationship building
- Problem-solving abilities
- Customer service
- Communication skills
Certification
- AGLC - Pro Serve
- Bronze Cross - Lifesaving Society
- Standard First Aid - Canadian First Aid
Accomplishments
- Canadian Junior National Team Member
- University of Calgary Athletic Scholarship Recipient
- Sports Canada Athlete Assistance Program (AAP) Recipient
- Alberta & Ontario Athletic Bursary Recipient
- Canada West Swimming Championship
- Multi Swimming National & Provincial Medalist
Timeline
Business Development Representative
GLD Projects
01.2026 - Current
VIP Tent - Bottle Assistant
Cowboys Music Festival
07.2025 - 07.2026
Survey Technician - Crew Lead
GLD Projects
10.2024 - 12.2025
Landscaper
JCM Landscaping
04.2023 - 09.2024
Door-to-Door Sales Representative
Avayda Pest Control
04.2023 - 06.2023
High School Diploma -
Waterloo Collegiate Institute
BBA - Finance
Mount Royal University