Ian Ferguson
Ottawa,ON
Summary
Customer-oriented General Manager with six years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
One Plant
08.2021 - Current
- Recognized as a top-performing manager within the region due to excellent results achieved in sales growth and store turn around.
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, controlled expenses to provide financial stability and stay under budget while surpassing sales goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed, hired and trained/retrained staff and guided team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
Manager on Duty
Dutch Love
04.2021 - 10.2022
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager
Footlocker
09.2018 - 09.2019
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Presented to district and regional managers areas to improve store performance and increase customer spending and satisfaction
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Manager
Flying Squirrel Trampoline Park
02.2017 - 09.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly and quarterly budgets.
- Managed and completed inventory control, cash control and store opening and closing procedures.
- Managed employees successfully in a high traffic and fast paced environment through proactive communication, organization and feedback.
- Reconciled daily sales and transactions to balance and log day-to-day revenue
- Address any customer issues
Education
Bachelors - Interior Design
Yorkville University
Toronto12.2025
No Degree - Business Management And Entrepreneurship
Algonquin College
Ottawa, ONDiploma - Recreation And Wellness
Algonquin College
Ottawa, ON08.2016
Skills
- Business Development
- Succession Planning
- Staff Supervision
- Change Implementation
- Inventory Control
- Performance Analysis
- Time Management
- Training and Development
- Proficient in both Microsoft and Google Software
Languages
English
Native or Bilingual
Timeline
General Manager
One Plant
08.2021 - Current
Manager on Duty
Dutch Love
04.2021 - 10.2022
Assistant Store Manager
Footlocker
09.2018 - 09.2019
Manager
Flying Squirrel Trampoline Park
02.2017 - 09.2018
Bachelors - Interior Design
Yorkville University
No Degree - Business Management And Entrepreneurship
Algonquin College
Diploma - Recreation And Wellness
Algonquin College
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