Ian De La Rosa
Imperial Beach
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Rooms Controller
Sage Hospitality
10.2023 - Current
- Processed all guest check-ins, activated room keys and secured valid payments.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
Lead Banquet Server
Rancho Valencia
04.2021 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
Front Desk Manager
Sage Hospitality
06.2022 - 09.2023
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Associate of Arts - Graphic Arts
Southwestern College
Chula Vista05.2024
High School Diploma -
Mar Vista High
Imperial Beach06.2020
Skills
- Forbes Certified
- Relais & Chateaux Certified
- Reservation Database Management
- Front Desk Management
- Excellent Oral and Written Communication
- Multitasking Skills
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rooms Controller
Sage Hospitality
10.2023 - Current
Front Desk Manager
Sage Hospitality
06.2022 - 09.2023
Lead Banquet Server
Rancho Valencia
04.2021 - Current
Associate of Arts - Graphic Arts
Southwestern College
High School Diploma -
Mar Vista High
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