Ian Cuyugan
Northridge
Summary
Proven Retail Selling Specialist at Nordstrom, adept in brand representation and leveraging customer service skills to exceed sales goals. Mastered merchandise display and upselling strategies, significantly enhancing customer engagement and loyalty. Flexible and goal-oriented, consistently volunteered for extra shifts, showcasing dedication and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Retail Selling Specialist
Nordstrom
06.2023 - Current
- Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
- Provided product samples, coupons and incentives to persuade consumer interest.
- Assembled product displays for merchandising and refilled with back stock.
- Collaborated with target audiences using thorough knowledge and interactive demonstration skills.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Analyzed customer needs to suggest products to meet individual demands.
Volunteer
Dignity Health Medical
04.2021 - 08.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Food Service Worker
Mee Dee Thai Cuisine
04.2022 - 01.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor of Science - Business
Los Angeles Pierce College
Long Beach, CA05.2027
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2023
Skills
- Brand representation
- Product Demonstration
- Merchandise Display
- Store maintenance
- Goal-Oriented
- Upselling strategies
- Retail Merchandising
- Customer Assistance
- Meeting Sales Goals
- Product Merchandising
- Customer Service
- Flexible Hours
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Retail Selling Specialist
Nordstrom
06.2023 - Current
Food Service Worker
Mee Dee Thai Cuisine
04.2022 - 01.2023
Volunteer
Dignity Health Medical
04.2021 - 08.2023
Bachelor of Science - Business
Los Angeles Pierce College
High School Diploma -
Granada Hills Charter High School
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