Ian Chartrand
Winnipeg
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Delta Hotels By Marriott. Proven ability to manage high-volume dining environments while ensuring guest satisfaction. Proficient in cash handling and menu memorization, consistently enhancing team performance and operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Lakeview Resorts
08.2020 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted with order taking and food delivery, ensuring accuracy and timeliness of service.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure efficient meal preparation and timely service.
- Adapted quickly to changing environments during peak hours, maintaining a positive attitude.
Server/Bartender
Delta Hotels By Marriott
01.2017 - 02.2020
- Delivered exceptional guest service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline order fulfillment and minimize wait times.
Server
Baton Rouge
09.2007 - 01.2017
- Learned menu items thoroughly to assist guests with recommendations and dietary needs.
- Processed transactions accurately using point-of-sale (POS) systems for payments.
- Supported team members during busy shifts by assisting with various operational tasks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Trainer
The Old Spaghetti Factory
01.2003 - 03.2007
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for new hires.
- Facilitated ongoing training sessions to improve team performance and service delivery.
- Oversaw shift operations, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - English
University of Winnipeg
Winnipeg05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Menu memorization
- High volume dining
- Suggestive selling
- Point of sale operation
Certification
Smart Serve
Serve it Right
Smart Choices
Timeline
Server
Lakeview Resorts
08.2020 - Current
Server/Bartender
Delta Hotels By Marriott
01.2017 - 02.2020
Server
Baton Rouge
09.2007 - 01.2017
Server Trainer
The Old Spaghetti Factory
01.2003 - 03.2007
Bachelor of Arts - English
University of Winnipeg