Ian Chappelle
Barrie
Summary
Apprentice Motorcycle Technician with extensive experience in mechanical diagnostics and repair. Proficient in enhancing service efficiency and ensuring top performance and safety through comprehensive diagnostics and quality control. Demonstrates strong skills in adhering to timelines and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service and Parts Manager
Maxxim Motorsports Barrie
10.2024 - Current
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Streamlined inventory management processes for improved organization and reduced waste.
- Managed technicians schedule for efficient turn around of work and customer satisfaction.
- Processed warranty claims and communicated with dealer support to complete repairs, recalls and authorized repairs.
- was point of contact for technical support teams at Triumph and CFMOTO to troubleshoot and resolve issues pertaining to customer machines.
Apprentice Motorcycle Technician
Barrie Harley Davidson
02.2022 - 07.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Diagnosed mechanical and electrical issues with customer bikes.
- Conducted repairs and maintenance as required for customer bikes.
- Attended dealer training sessions and received certifications from Harley-Davidson
Financial Advisor
WFG Securities Inc.
05.2016 - 06.2022
- Cultivated and strengthened relationships with new and existing clients
- Helped clients plan for and fund retirements using mutual funds and other options
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Utilized diverse wealth management strategies to meet client objectives
- Recruited, trained and mentored junior financial and support staff
Financial Controller
Bidwell Financial Services Inc.
07.2017 - 09.2018
- Prepared internal audit documentation and financial reports for use by management in operational planning and key decision making
- Maximized year-end tax benefits by efficiently managing cash flows
- Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis
- Worked with executives to create annual budget and tracked actual expenses against projected expenses
- Oversaw daily financial functions, including accounting, payroll and financial reporting
- Reviewed contracts financially impacting company and counseled executive leaders on contracts that would have impact on company operations
- Managed payroll processing for 6 employees
Senior Tax Associate
Liberty Tax Service
02.2017 - 07.2017
- Offered clients recommendations to reduce tax liabilities
- Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
- Prepared wide array of returns such as corporate, small business, HST, and individual income tax
- Completed bookkeeping for small to medium sized business'
- Completed payroll for multiple employees for multiple companies
Tax Consultant
Diamond Tree Accounting
05.2014 - 02.2017
- Interviewed corporate and individual clients to collect information and gather necessary paperwork prior to preparing tax returns
- Prepared written responses or tax return amendments to resolve Ontario and federal notices
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Adhered to scheduled timelines, enhancing service proficiency and customer satisfaction
- Conducted road tests and quality control on new models, ensuring top performance and safety
- Conducted comprehensive diagnostics on diverse Harley Davidson models, identifying complex issues and implementing effective repair strategies
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Saved client $1,000's by uncovering eligibility for missed tax credit and filing adjustments
- Maintained complete records of client tax returns and supporting documentation in secured areas
Education
ADVANCED LEVEL POWERTRAIN - MILWAUKEE 8 AND TWIN CAM ENGINES
Harley Davidson University
Montreal, QUEMIDDLEWEIGHT POWERTRAIN - SPORTSTER AND REVOLUTION MAX ENGINES
Harley Davidson University
Montreal, QUE310G -
Centennial College
Scarborough, ONACCOUNTING -
Georgian College
Collingwood, ONECONOMICS -
Athabasca University
Athabasca, AB01.2014
Skills
- Mechanical diagnostics
- Repair
- Investment planning
- Accounting
- Tax planning
- Business structuring
- Business development
- Operational efficiency
- Labor management
Awards
- Featured source for an article published in the Globe and Mail.
- Collaborated with team of 6 in the development of new branch of Diamond Tree Accounting.
- Graduated in top 2 of classmates at trade school studying 310G.
- Received award for top of class performance in mutual funds investment licensing.
Timeline
Service and Parts Manager
Maxxim Motorsports Barrie
10.2024 - Current
Apprentice Motorcycle Technician
Barrie Harley Davidson
02.2022 - 07.2024
Financial Controller
Bidwell Financial Services Inc.
07.2017 - 09.2018
Senior Tax Associate
Liberty Tax Service
02.2017 - 07.2017
Financial Advisor
WFG Securities Inc.
05.2016 - 06.2022
Tax Consultant
Diamond Tree Accounting
05.2014 - 02.2017
310G -
Centennial College
ACCOUNTING -
Georgian College
ECONOMICS -
Athabasca University
ADVANCED LEVEL POWERTRAIN - MILWAUKEE 8 AND TWIN CAM ENGINES
Harley Davidson University
MIDDLEWEIGHT POWERTRAIN - SPORTSTER AND REVOLUTION MAX ENGINES
Harley Davidson University
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