Ian Brisco
Ottawa,ON
Summary
Accomplished business leader with a proven track record at Peaks 2 Flats Roofing, enhancing customer satisfaction and fostering strong client relationships. Expert in operations management and team oversight, with a knack for implementing effective marketing strategies. Demonstrates exceptional verbal communication and project management skills, significantly contributing to business growth and team performance.
Overview
22
22
years of professional experience
Work History
Owner and Operator
Peaks 2 Flats Roofing
05.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Fostered strong relationships with clients through professional correspondence.
Roofer
Dynamic Roofing
05.2006 - 05.2017
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Inspected problem roofs to determine best repair procedures.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Enhanced company reputation through meticulous attention to detail in all aspects of roofing installation and repair.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
- Managed inventory of roofing supplies and materials.
- Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
- Demonstrated exceptional problem-solving abilities when faced with unexpected challenges during roofing projects, swiftly implementing creative solutions to maintain progress.
- Followed manufacturer instructions and specifications to perform proper installation.
Proshop
Anderson Links Golf and Country Club
03.2005 - 11.2005
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Backshop
Emerald Links Golf and Country Club
04.2004 - 10.2004
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained and organized and efficient workspace.
Greenskeeper
Emerald Links Golf and Country Club
04.2003 - 10.2003
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Maintained healthy turf conditions through careful application of fertilizers, pesticides, and fungicides according to industry standards.
- Facilitated timely repairs on damaged playing surfaces due to adverse weather events or vandalism incidents quickly restoring the area back into playable condition.
- Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
- Ensured consistent playing surfaces with regular aeration, topdressing, and verticutting procedures.
Education
2 Year Diploma - Small Medium Enterprise Management
Algonquin College
Ottawa, None06-2008
High School Diploma -
Hillcrest High School
Ottawa, None07-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Team oversight
Accomplishments
- Achieved [Result] by completing [Task] with acc
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Owner and Operator
Peaks 2 Flats Roofing
05.2017 - Current
Roofer
Dynamic Roofing
05.2006 - 05.2017
Proshop
Anderson Links Golf and Country Club
03.2005 - 11.2005
Backshop
Emerald Links Golf and Country Club
04.2004 - 10.2004
Greenskeeper
Emerald Links Golf and Country Club
04.2003 - 10.2003
2 Year Diploma - Small Medium Enterprise Management
Algonquin College
High School Diploma -
Hillcrest High School
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