Ian Berg
Red Deer,AB
Summary
Accomplished Operations Supervisor with a proven track record at UPS, excelling in operations management and staff supervision. Expert in fostering high-performance teams, reducing turnover to record lows, and achieving world-class safety standards. Skilled in logistics expertise and human resources, consistently exceeding performance goals and enhancing client satisfaction through strategic service alignment.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
UPS
04.2011 - 10.2024
- Managed daily operations, in entirety. Including but not limited to Maintaining best in country Performance and Safety, Cost, Training(local and domestic), hiring and on-boarding, Building and vehicle/driver compliance, Dispatch, Customer service relations and Technology updates.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly. Reaching record low turn over.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents. Reaching multiple World Class safety with no accidents or injuries multiple years.
- Interceded between employees during arguments and diffused tense situations.
Service Provider
UPS
11.2010 - 04.2012
- Helped clients with logistic services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
Crew Supervisor
Stirdon Betker
04.2007 - 10.2010
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.
Education
Glendale High School
Glendale, AZSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Logistics expertise
- Human resources
- Data analysis
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
UPS
04.2011 - 10.2024
Service Provider
UPS
11.2010 - 04.2012
Crew Supervisor
Stirdon Betker
04.2007 - 10.2010
Glendale High School
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