Summary
Overview
Work History
Education
Accomplishments
Coreexpertise
Timeline
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Ian Ali

Milton,ON

Summary

Strategic-thinking professional with a track record of transforming underperforming organizations into top revenue producers. Possessing an engaging and pleasant personality, excelling in enhancing customer relationships to drive business growth. Expertise in improving customer satisfaction and loyalty, adept at identifying opportunities for process optimization and implementing effective strategies to achieve organizational objectives.

Overview

26
26
years of professional experience

Work History

Director, Transportation & Logistics - Canada

Ingram Micro
04.2020 - Current
  • Streamlined Carrier Partners by strategically negotiating better parcel, TL and LTL rates during the RFP/RFQ process, resulting in YOY savings of $3M -$5M
  • Manage and monitor Blue Yonder TMS tariff accuracy and freight auditing to maintain and exceed 20% budget favorability and 100% billing accuracy
  • Implemented Carrier Scorecards to measure billing accuracy, damages, claims, OTP, customer service
  • Introduced robust consolidation program by leveraging Power BI dashboards to demonstrate cost savings of $200K annually, in addition to reducing the carbon footprint, thus achieving ESG targets
  • P&L responsibility for entire Canadian Transportation and Customs departments totaling $75M
  • Created Lean Tracker to monitor and quantify cost saving projects, establishing $1M- $3M cost savings annually.

Manager, Transportation

Canada Post Corp
01.2012 - 03.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies
  • Led Labor Relation negotiations between company and Union, fostering great relationships
  • Achieved delivery OTP by developing and executing strategic plans and performance metrics
  • Reduced operational costs by 30% through comprehensive process improvement initiatives such as improving route measurement strategies
  • Launched new products and services with thorough market research, leading to increased revenue growth by 20%
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization leading to a 40% promotion rate.

Cargo Customer Service Manager

Air Canada Cargo
01.1999 - 12.2011
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies resulting in 97% customer satisfaction
  • Increased team productivity by providing ongoing training and support on new technology such as ACI customs reporting
  • Oversaw top 10 blue ribbon accounts: including large freight forwarders such as DHL, Kuehne Nagel, DB Schenker and Expeditors
  • Managed Import and Export compliance relating to Air Freight, achieving KPI deliverables by 12% for processing time and cargo delay reductions by 17%
  • SME for the Cool Chain onboarding, which generated $700K increase in revenue for the pharma department
  • Reduced customer complaints by 10%, proactively addressing issues and implementing effective solutions.

Education

Masters - Industrial-Organizational Psychology

University of Guelph
Guelph, ON

Bachelor of Arts -

York University
Toronto, ON
01.2007

Accomplishments

  • DE&I ambassador
  • ERP Proficient
  • TMS Experience – Blue Yonder
  • Lean Six Sigma - Yellow Belt certified
  • Member of the American Psychological Association
  • SME for Air Freight

Coreexpertise

  • Organization Development
  • RFP/RFQ LTL/TL/SP Negotiation
  • Procurement
  • Import and Export Customs
  • Change Management Proponent
  • P&L Budgeting
  • 3PL Management
  • Business Acumen
  • Data Analytics
  • Decision-Making
  • Union Relations/Consultation
  • Agile & Lean mindset
  • TMS Expertise – Blue Yonder
  • WMS Expertise

Timeline

Director, Transportation & Logistics - Canada

Ingram Micro
04.2020 - Current

Manager, Transportation

Canada Post Corp
01.2012 - 03.2020

Cargo Customer Service Manager

Air Canada Cargo
01.1999 - 12.2011

Masters - Industrial-Organizational Psychology

University of Guelph

Bachelor of Arts -

York University

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Ian Ali