Divyamm Wadhera
Vancouver,Canada
Summary
Diligent Security professional with over 5 years of experience in customer service, monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SITE SUPERVISOR
CBC Security Services
Vancouver, Canada
06.2023 - Current
- Overseeing security operations and ensuring the safety of personnel, visitors, and property at CBC Security site locations.
- Developing and implementing security protocols and procedures to mitigate risks effectively.
- Managing a team of security personnel, providing training, and assigning duties and responsibilities.
- Conducting regular security assessments and audits to identify vulnerabilities and implement necessary improvements.
- Coordinating with CBC Security management and client representatives to address security concerns and ensure compliance with all security policies and standards.
- Responding to security incidents, conducting investigations, and preparing detailed incident reports.
- Maintaining accurate records and documentation related to security activities.
- Actively monitoring security systems and alarms, taking appropriate actions when necessary.
- Collaborating with local law enforcement and emergency services to ensure swift and effective responses to incidents.
- Continuously assessing and enhancing security measures to adapt to changing threats and risks.
- Providing excellent communication and customer service to both clients and security staff.
- Managing shift schedules, payroll, and other administrative tasks related to security personnel.
Overnight Contract Manager
BlackBird Security Services.
Vancouver, BC
01.2024 - Current
- 1. Led comprehensive new manager training encompassing delegation, job description reviews, and fundamental TrackTik training, demonstrating expertise in scheduling, shift adjustments, and employee assignments.
2. Spearheaded scheduling strategies and deadlines, managing shift cancellations and seamlessly explaining SubC staffing and hiring processes, including onboarding and wages.
3. Ensured policy compliance, conducted disciplinary actions, and handled bi-weekly expenses and weekly recaps, showcasing meticulous attention to detail and organizational efficiency.
4. Oversaw key HR functions, client services, recruiting, scheduling, control center, and marketing departments, fostering collaborative environments.
5. Emphasized relationship-building, responsiveness, and scheduling expertise as pivotal strengths in driving organizational success.
GAMING SECURITY OFFICER
Gateway Casinos And Entertainment
Delta, BC
09.2022 - Current
- Warn violators of rule infractions and escorted unauthorized persons off premises.
- Identify suspicious activity to determine appropriate response, such as Intoxication.
- Monitor building and property entrances and exits to detect intrusions and protect assets.
- Familiar with all the gaming floor security 10-codes and radio calls.
- Provide friendly and professional assistance to employees, visitors and customers.
EXECUTIVE PROTECTION AGENT
Group8108 Executive Protection Inc.
Surrey, BC
08.2022 - Current
- Providing security for executives and other individuals who are targeted for attack due to their position or prominence
- Coordinating with local law enforcement agencies to ensure efficient and effective security during events
- Conducting risk assessments to determine potential threats based on the nature of the event or location
- Planning security measures such as using bomb-sniffing dogs, providing security personnel with weapons or other equipment, or installing security cameras or other monitoring devices
- Escorting individuals using specialized vehicles that are equipped with secure safes or cages
- Communicating with security staff to ensure they are aware of all pertinent information regarding an event or individual being protected
- Acting as a personal bodyguard for high-profile individuals such as politicians, entertainers, athletes, or business leaders
- Providing security services for individuals and locations by monitoring premises for signs of intrusion or theft and taking action to prevent crimes from occurring
- Conducting investigations of accidents or incidents involving clients to determine liability for damages
EVENT SECURITY SUPERVISOR
B300 Security Services
Surrey, BC
06.2022 - Current
- Supervise, train, motivate and delegate responsibilities to 200+ employees during sporting events, concerts, award shows and private events which include; mandated post, routine patrols, daily assignments, special request and distributing confidential time sensitive material.
- Identify and address all medical and safety situations efficiently in a suitable time period while maintaining my composure and accurate documentation to generate an incident report before my shift ended.
- Appointed liaison between venues and State/Federal agencies during high profile events.
- Maintain good communication with outside vendors and internal departments to ensure all request were met with little to no discrepancies.
- Stir head new concepts given from Security management, compile, oversee and meet deadlines for special projects, assignments and procedures to implement within the department.
- Provide office support to the Security Administrator and Managers by way of screening calls, sending out emails, typing documents, filing employee paperwork, faxing, copying, printing and scanning documents, scheduling and calling staff to fill positions, printing ID badges for two entities, maintaining record logs and creating credential boards & maps for varies events.
- Attend meetings, take notes and then type a document to pass down important information to security staff in preparation for future events and or procedures.
SECURITY SUPERVISOR, RESPONSE OFFICER
GardaWorld Security
Vancouver, BC
06.2021 - Current
- As security officer I aid in the prevention of criminal activity and maintaining of order and promote a safe environment
- Additional duties also include patrolling and surveillance of mall activity to detect irregularities such as suspicious behavior and security breaches
- I am required to keep calm in such events, follow orders and guide the public to areas of safety, and remove individuals and groups threatening safety
- Write up daily reports and provide suggestions for any improvements in security.
SECURITY SUPERVISOR
Logixx Security, Louis Vuitton
Vancouver
10.2019 - Current
- Under this role I served as the Supervisor for Security at stores of Apple, Louis Vuitton, Channel, Hermes,
- Dior, Lululemon
- My duties included maintaining law and order in our areas of jurisdiction, coordination and monitoring staff for patrolling schedules as well as assigning work areas for officers to patrol, and to protect the people and property
- I was required to observe for suspicious persons, security hazards and vandalism, as well as making sure the security systems in place (e.g
- CCTV cameras) are functional
- Daily security reports were also written and submitted by me.
SHIFT LEADER
McDonalds UBC
Vancouver
09.2019 - 12.2020
- Ensured smooth shift and guest satisfaction by communicating and collaborating with crew to manage and plan all incoming and outgoing food, logging daily records, and uphold McDonald's standards
- Under my role I was also required to make sure our crew was energized as well as help prepare the next manager for their shift, so we can be closer to meeting our targets and departmental goals.
STORE SUPERVISOR
Wadhera Traders Pathankot
, India
03.2014 - 08.2019
- Under the role I was required to ensure that all areas are safe and ready for trade on a daily basis for staff and customers alike, note and reports defects and shortages to the administration, upholding high standards for visual merchandising and branding, coordinating with the store manager in delivering the annual budget and forming business plans.
Education
Bachelor's Degree - Business Administration, Marketing and Sales
Acsenda School of Management
Business
APJ College of Fine Arts
Skills
- Leadership and Management
- Effective Time Management
- Interpersonal Communication
- Strong Communication Skills
- Fast Learner
- Flexibility and Adaptability
- Ability to Multitask
- Great Customer Service
- Microsoft Office Suite
- Confident and Friendly Manner
- Calm under pressure
- Security Management
- Team Supervision
- Compliance Monitoring
- Safety Assessment
Languages
English
First Language
Hindi
Proficient
C2
Punjabi
Proficient
C2
Certification
- BST (Basic Security Training)
- AST (Advance Security Training)
- Fire Arm PAL/RPAL (Restricted and Noon Restricted)
- OFA1
- GSO (Gaming Security officer)
Timeline
Overnight Contract Manager
BlackBird Security Services.
01.2024 - Current
SITE SUPERVISOR
CBC Security Services
06.2023 - Current
GAMING SECURITY OFFICER
Gateway Casinos And Entertainment
09.2022 - Current
EXECUTIVE PROTECTION AGENT
Group8108 Executive Protection Inc.
08.2022 - Current
EVENT SECURITY SUPERVISOR
B300 Security Services
06.2022 - Current
SECURITY SUPERVISOR, RESPONSE OFFICER
GardaWorld Security
06.2021 - Current
SECURITY SUPERVISOR
Logixx Security, Louis Vuitton
10.2019 - Current
SHIFT LEADER
McDonalds UBC
09.2019 - 12.2020
STORE SUPERVISOR
Wadhera Traders Pathankot
03.2014 - 08.2019
Bachelor's Degree - Business Administration, Marketing and Sales
Acsenda School of Management
Business
APJ College of Fine Arts
- BST (Basic Security Training)
- AST (Advance Security Training)
- Fire Arm PAL/RPAL (Restricted and Noon Restricted)
- OFA1
- GSO (Gaming Security officer)
Similar Profiles
NSHULI HELEN MARIE SCHMIDTNSHULI HELEN MARIE SCHMIDT
Data Clerk at CBC HEALTH SERVICESData Clerk at CBC HEALTH SERVICES
Laura MartinezLaura Martinez
Cleaner at CBC Cleaning ServicesCleaner at CBC Cleaning Services
VIVIAN SANTILLANESVIVIAN SANTILLANES
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC