Iain Cassidy
Woodstock,ON
Summary
Organized and motivated individual eager to apply learned and quickly developing skills in various customer service and labour environments. Seeking growth opportunities to expand skills while facilitating company growth and cultivating exemplary customer service.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Pest Control Technician
Insight Pest Solutions
Woodstock, Ontario
02.2023 - Current
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Applied pesticides safely according to regulations and company guidelines.
- Educated clients on pest prevention techniques and maintenance practices.
- Documented service details and client feedback in company systems.
- Maintained equipment, ensuring proper functioning and cleanliness.
- Trained new technicians on safety protocols and service procedures.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
Produce Clerk
Tremblett's Your Independent Grocer
Ingersoll, ON
11.2022 - 01.2023
- Rotated backstock to maintain FIFO
- Assessed floor displays to restock merchandise.
- Checked prices and located products for customers.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Loaded, unloaded and moved heavy products using material loading equipment.
Landscaper
Tabor Property Maintenance
Woodstock, ON
06.2022 - 10.2022
- General Lawn Maintenance (Cutting, Trimming, Blowing)
- Maintaining garden beds (Wedding, Pruning)
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Applying mulch, soil, and river rock to garden beds
- Constructing/Deconstructing of gardens, patios, and retaining walls
- Sod Preparations and laying of Sod
Key Holder/Supervisor
Harveys
Hamilton, ON
01.2020 - 04.2022
- Knowledge and competence in all cash handling procedures
- Managed both front end and kitchen operations
- Handling customer service concerns as well as responding to phone calls and inquiries from the public on a daily basis
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Performed store opening and closing tasks to comply with preset store operations guidelines
- Oversaw food preparation, production and presentation according to quality standards
Grounds Maintenance Worker
Gustin Landscape
Ancaster, ON
07.2021 - 12.2021
- Maintaining lawns at residential and commercial properties
- Working with and maintainingmachinery such as zero turns, push mowers, gas line trimmers, backpack blowers etc
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
Education
JHSC - JHSC
WorkSite Safety
09.2025 - 09.2025
At Heights Training - Working At Heights
WorkSite Safety
01.2023 - 01.2026
General Arts & Sciences
Niagara College Canada
Welland, ONSkills
- Efficiency
- Exceptional Customer Service
- Clear Communication in all Forms
- Adaptive and Resourceful
- Hardworking and Driven
- Detail Oriented and Organized
- Punctuality
- Staff Coaching and Training
- Inventory Management
- Handling Complaints and Inquiries
- Health and Safety Procedures
Timeline
JHSC - JHSC
WorkSite Safety
09.2025 - 09.2025
Pest Control Technician
Insight Pest Solutions
02.2023 - Current
At Heights Training - Working At Heights
WorkSite Safety
01.2023 - 01.2026
Produce Clerk
Tremblett's Your Independent Grocer
11.2022 - 01.2023
Landscaper
Tabor Property Maintenance
06.2022 - 10.2022
Grounds Maintenance Worker
Gustin Landscape
07.2021 - 12.2021
Key Holder/Supervisor
Harveys
01.2020 - 04.2022
General Arts & Sciences
Niagara College Canada