I Chi Hung
Toronto
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
Work History
Server
Supreme Taste
Toronto, Canada
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Purchaser
GHOME Scientific Co.,Ltd
Kaohsiung, Taiwan
02.2023 - 03.2024
- Created and processed purchase orders to streamline procurement workflow.
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
Housekeeping supervisor
NICE PRINCE HOTEL
Chiayi, Taiwan
11.2021 - 12.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping supervisor
EVERGREEN PALACE HOTEL
Chiayi, Taiwan
07.2020 - 11.2021
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Empowered staff through delegation of tasks to strengthen skills and confidence.
- Implemented feedback system for guests to continuously improve housekeeping practices.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Manager
KELLY Cleaning Business Group
Kaohsiung, Taiwan
07.2013 - 03.2020
- Implemented training programs for enhanced employee skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Master Degree - Creative Industry and Tourism Management
National Chiayi University
06.2020
Bachelor Degree - Finance
I-Shou
01.2017
Skills
- Communication
- Time Management
- Computer Skills – Microsoft, Word, Excel and PowerPoint
- Customer service
- Problem-solving
- Conflict resolution
Awards
- University of Victoria English Language Centre Certificate of completion
- LI-BAI-HENG Memorial Award Scholarship, Second place, 2016
- Good Student Book Scholarship, First place, 2015
- Certificate for Professional Test on Trust Businesses
- Financial Markets and Professional Ethics
- Certificate of National Chinese Proficiency
- Toeic, 540
Skillsinterests
Communication, Time Management, Computer Skills – Microsoft, Word, Excel and PowerPoint, English, Mandarin, Taiwanese, Swim, Travel, Cook
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Server
Supreme Taste
06.2024 - Current
Purchaser
GHOME Scientific Co.,Ltd
02.2023 - 03.2024
Housekeeping supervisor
NICE PRINCE HOTEL
11.2021 - 12.2022
Housekeeping supervisor
EVERGREEN PALACE HOTEL
07.2020 - 11.2021
Manager
KELLY Cleaning Business Group
07.2013 - 03.2020
Bachelor Degree - Finance
I-Shou
Master Degree - Creative Industry and Tourism Management
National Chiayi University