Greeted and welcomed customers entering store and responded promptly to customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Used POS system to enter orders, process payments and issue receipts.
Marketed and decorated desserts following food handlers’ procedures ensuring well sanitized work area and maintain public health policies
Assistant Graphic Designer
APP Communications
03.2020 - 05.2021
Developed creative design for print materials, brochures, banners, and signs.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Completed final touches for projects such as images sizes and font selection.
Completed final touches for projects before rollout.
Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Barista Manager
Twosome Place
03.2018 - 05.2020
Served customers quickly and efficiently and created strategies to prevent delays.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Monitored customer feedback to improve barista performance and customer service.
Created new training guidelines, and provided staff orientation and training.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Managed staff schedules and maintained adequate coverage for all shifts.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Server and Bartender
Todai Restaurant
05.2017 - 02.2018
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Explained menu items and suggested appropriate options for food allergy concerns.
Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)