Overview
Work History
Education
Skills
Additional Information
Timeline
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HYUNJUNG KIM

North York,ON

Overview

6
6
years of professional experience

Work History

Barista, Cashier

Forest Café
09.2021 - Current
  • Greeted and welcomed customers entering store and responded promptly to customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Marketed and decorated desserts following food handlers’ procedures ensuring well sanitized work area and maintain public health policies

Assistant Graphic Designer

APP Communications
03.2020 - 05.2021
  • Developed creative design for print materials, brochures, banners, and signs.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Completed final touches for projects such as images sizes and font selection.
  • Completed final touches for projects before rollout.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Barista Manager

Twosome Place
03.2018 - 05.2020
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Monitored customer feedback to improve barista performance and customer service.
  • Created new training guidelines, and provided staff orientation and training.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Server and Bartender

Todai Restaurant
05.2017 - 02.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Computer Software Programming

Induk University
Seoul, Republic Of Korea
02.2020

Skills

  • Adobe Illustrator
  • Adobe Indesign
  • Inventory Supplies
  • Page Layouts
  • Word Processing
  • Layout Markup and Assembly

Additional Information

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Timeline

Barista, Cashier

Forest Café
09.2021 - Current

Assistant Graphic Designer

APP Communications
03.2020 - 05.2021

Barista Manager

Twosome Place
03.2018 - 05.2020

Server and Bartender

Todai Restaurant
05.2017 - 02.2018

Computer Software Programming

Induk University
HYUNJUNG KIM