Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HYUNJU YIM

Summary

Offering 4years of experience in Barista and 3.5 years in Passenger traffic. Kind Passenger traffic staff with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
07.2023 - Current
  • Rehired
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista

Starbucks
03.2019 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.

Passenger Traffic

Hongkong Express Airways
03.2017 - 03.2019
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Demonstrated ability to consistently greet customers politely and with enthusiasm
  • Brief flight information to the CP, FO and Purser
  • Overall management of the quick turn flight from landing to takeoff

Passenger Traffic

Garuda Indonesia Airline
01.2016 - 12.2016
  • Check-in counter and boarding gate supervising
  • In charge of irregular cases at the airport
  • In addition to the operation, I am in charge of airport PSC, stock order and input Cargo manifest.

Passenger Service Agent

Swissport International
04.2014 - 11.2014
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Effectively and courteously handled customer inquiries, request and complaints
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.

Education

Bachelor of Arts - Education / Hospitality

Sejong University
Seoul, South Korea
02.2015

Skills

  • Ordering Procedures
  • Check-In Processes
  • Passenger Assistance
  • Ability multitasking skill
  • Strong computer skills
  • Bilingualism : Korean

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Barista

Starbucks
07.2023 - Current

Barista

Starbucks
03.2019 - 07.2022

Passenger Traffic

Hongkong Express Airways
03.2017 - 03.2019

Passenger Traffic

Garuda Indonesia Airline
01.2016 - 12.2016

Passenger Service Agent

Swissport International
04.2014 - 11.2014

Bachelor of Arts - Education / Hospitality

Sejong University

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HYUNJU YIM