Hyun Jin Lee
Toronto,ON
Summary
Proven professional with a solid background in ride operations and computer repair, honed at North American Midway Entertainment and through self-employment. Excelled in ensuring safety and enhancing customer experiences, demonstrating exceptional problem-solving and communication skills. Increased operational efficiency and customer satisfaction through continuous improvement and adaptability.
Overview
1
1
year of professional experience
Work History
A Usement Ride Operator
North American Midway Entertainment
06.2024 - 09.2024
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
Computer Repair Technician
Self Employed Services
09.2023 - 06.2024
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Amusement Ride Operator
North American Midway Entertainment
08.2023 - 09.2023
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Education
Project Management - School of Management
University of Toronto
Toronto, ONComputer Systems Technician - Integrated Computer Science
George Brown College
Toronto, ON09.2023
Diploma - Computer Systems Networking
Centennial College of Applied Arts And Technology
Scarborough, ON09.2017
Certification - Computer Repair And Maintenance
Centennial College of Applied Arts And Technology
Scarborough, ON09.2016
Certificate - Technology Foundations
Centennial College of Applied Arts And Technology
Scarborough, ON09.2014
Skills
Safety Procedures Expertise
Height Tolerance
Emergency evacuation procedures
Mechanical Aptitude
MS Outlook
MS Excel
Equipment Maintenance
Ride operations
Ticket taking
Safety Monitoring
Equipment Operation
Technical knowledge
Equipment Repair
Problem-Solving
Time Management
Customer Assistance
Reliability
Excellent Communication
Team Collaboration
Effective Communication
Adaptability and Flexibility
Decision-Making
Flexible Schedule
Analytical Thinking
Professionalism
Time management abilities
Continuous Improvement
Adaptability
Written Communication
Languages
English
Full Professional
Korean
Elementary
Spanish
Full Professional
Portuguese
Elementary
Timeline
A Usement Ride Operator
North American Midway Entertainment
06.2024 - 09.2024
Computer Repair Technician
Self Employed Services
09.2023 - 06.2024
Amusement Ride Operator
North American Midway Entertainment
08.2023 - 09.2023
Project Management - School of Management
University of Toronto
Computer Systems Technician - Integrated Computer Science
George Brown College
Diploma - Computer Systems Networking
Centennial College of Applied Arts And Technology
Certification - Computer Repair And Maintenance
Centennial College of Applied Arts And Technology
Certificate - Technology Foundations
Centennial College of Applied Arts And Technology
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