Hi, I’m
Hyunji (Elena) Choi
Burnaby,BC
Summary
Results-driven professional with over four years of experience in client service, operations, and administrative support across financial services, retail, and education sectors. Experienced in planning, coordinating, and executing complex projects and events, managing logistics, vendors, and budgets with precision. Adept at building relationships, anticipating needs, and delivering high-quality experiences under tight deadlines.
Skills
- Event Planning & Coordination (in-person, virtual, hybrid)
- Vendor Management & Contracting
- Budget Tracking & Reconciliation
- Office Administration & Operations
- Multi-tasking & Prioritization under tight deadlines
- Client Service & Relationship Management
- Strong Written & Verbal Communication
- Technical Proficiency: Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams), Event Platforms (Cvent experience is a plus)
Education
Vancouver Community College
Diploma from Hospitality Business Management
12-2020
Overview
9
years of professional experience
Work History
TD Wealth Private Investment AdviceVancouver, British Columbia
Client Service Associate
01.2024 - 10.2025
Job overview
- Coordinated multiple client-facing initiatives and events, ensuring seamless execution and accurate documentation.
- Streamlined office workflows and anticipated team needs, improving operational efficiency and task completion.
- Managed high-volume schedules, meeting preparation, and cross-department communication to support senior advisors and clients.
- Maintained strict confidentiality with sensitive financial and personal information.
TD Canada TrustVancouver, British Columbia
Personal Banking & Customer Experience Associate
08.2021 - 01.2024
Job overview
- Delivered high-quality client service and experience, handling complex requests, inquiries, and problem resolution.
- Assisted in coordinating team meetings, training sessions, and branch events, including logistics, scheduling, and material preparation.
- Supported compliance and operational processes with accuracy and attention to detail.
Holt RenfrewVancouver, British Columbia
Beauty Advisor
10.2019 - 10.2021
Job overview
- Delivered personalized customer experiences in a high-end retail environment.
- Managed inventory, displays, and vendor communication to maintain product availability and brand standards.
- Coordinated small-scale client events and promotions, ensuring an engaging and memorable experience.
Pinetree Test Prep CentreCoquitlam, British Columbia
Operations Analyst
02.2017 - 01.2019
Job overview
- Managed scheduling, resource allocation, and communications for instructors, students, and parents, ensuring smooth operations.
- Oversaw operational planning for workshops, classes, and test prep events, handling registration, materials, and reporting.
- Implemented process improvements to enhance efficiency and reduce errors.
Timeline
Client Service Associate
TD Wealth Private Investment Advice
01.2024 - 10.2025
Personal Banking & Customer Experience Associate
TD Canada Trust
08.2021 - 01.2024
Beauty Advisor
Holt Renfrew
10.2019 - 10.2021
Operations Analyst
Pinetree Test Prep Centre
02.2017 - 01.2019
Vancouver Community College
Diploma from Hospitality Business Management