Hyunji (Elena) Choi
Burnaby,BC
Summary
Detail-oriented and service-driven professional with over 4 years of experience in client service, office operations, and administrative support within fast-paced financial, retail, and education environments. Recognized for delivering exceptional service, managing multiple priorities with precision, and fostering a collaborative team culture. Proven ability to coordinate office operations, support client-facing teams, and uphold high standards of confidentiality.
Overview
9
9
years of professional experience
3
3
Certificates
Key Achievements
- Supported $900M AUM across multiple client portfolios, ensuring operational excellence
- Assisted in growing an advisor’s AUM by 25% through proactive client support and efficient processes
- Streamlined administrative workflows, reducing document processing time by 20%
- Recognized for high attention to detail and maintaining discretion in confidential financial matters
Skills
- Exceptional client service & relationship management
- Office administration & operations (mail/courier, supply inventory, event/meeting prep)
- Process improvement & workflow optimization
- Team collaboration & effective communication
- Multi-tasking & prioritization under tight deadlines
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams), Adobe Acrobat, CRM & workflow systems, Salesforce (Advanced)
Work History
Client Service Associate
TD Wealth Private Investment Advice
Vancouver, British Columbia
01.2024 - 10.2025
- Supported Investment Advisors managing over $900M in assets, coordinating client documentation, transaction processing, and investment reporting.
- Streamlined office workflows, ensuring timely completion of multi-departmental tasks and anticipating team needs.
- Provided high-level client service, resolving inquiries promptly and maintaining confidentiality.
- Assisted in growing advisor AUM by 25% through proactive client engagement and process enhancements.
Personal Banking & Customer Experience Associate
TD Canada Trust
Vancouver, British Columbia
08.2021 - 01.2024
- Delivered exceptional front-line customer service and financial solutions, managing daily banking operations with accuracy.
- Maintained compliance with internal policies while resolving client issues efficiently.
- Supported branch operations by coordinating schedules, processing transactions, and preparing client documentation.
Beauty Advisor
Holt Renfrew
Vancouver, British Columbia
10.2019 - 10.2021
- Delivered high-end customer service in a luxury retail environment.
- Managed inventory, merchandising, and ensured compliance with brand standards.
- Built strong client relationships and provided tailored product recommendations.
Operations Analyst
Pinetree Test Prep Centre
Coquitlam, British Columbia
02.2017 - 01.2019
- Managed day-to-day operations, including scheduling, reporting, and resource coordination.
- Implemented process improvements that enhanced operational efficiency and accuracy.
- Coordinated communication between instructors, students, and parents to ensure smooth service delivery.
Education
Bachelor of International Economics -
The University of British Columbia
Vancouver, BC12-2026
Diploma - Business Management
Vancouver Community College
Vancouver, British Columbia12-2020
Certification
- Wealth Management Essentials (WME®)
- Canadian Securities Course (CSC®)
- Conduct and Practices Handbook Course (CPH®)
Timeline
Client Service Associate
TD Wealth Private Investment Advice
01.2024 - 10.2025
Personal Banking & Customer Experience Associate
TD Canada Trust
08.2021 - 01.2024
Beauty Advisor
Holt Renfrew
10.2019 - 10.2021
Operations Analyst
Pinetree Test Prep Centre
02.2017 - 01.2019
Bachelor of International Economics -
The University of British Columbia
Diploma - Business Management
Vancouver Community College