HYOSEON LIM

AIR CANADA

(Bilingual Customer Experience Specialist)

• Complying with Aviation Safety and Security procedures
• Handled customer inquiries and complaints by politely offering flexible solutions to their concerns

SKYTEAM LOUNGE

(Customer Service Agent)

• Through good teamwork and customer service, more than 15% of customer satisfaction was achieved in the survey compared to last month
• Answered incoming calls politely as well as provided helpful information to customers

KOREAN AIR

(Ground Staff Intern)

• Assisting passengers with Kiosk check-in
• Ensure customer satisfaction with courteous and cheerful customer response

Special Needs Assistant - Inha Technical College

• Mentored special needs individuals interested in airline service job on the college's own on-site planes for training purposes
• Promoted the college during onsite school tours which increased airline services program enrollment

Tutor - Soongui Children's Center

• Instructed students in English, Korean focusing on reading comprehension, writing skills
• Kept students on-task with proactive behavior modification and positive reinforcement strategies

• Hospitality
• Teamwork
• Multi-tasking
• Cpmmunication

• Traveling
• Hiking
• Video editing
• Cooking