Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Work Availability
Quote
Work Preference
Timeline
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Hymelle N'doudy

Ottawa,ON

Summary

Dynamic and results-driven professional with extensive experience at Guess Canada, excelling in operations management and promotional planning. Proven track record of enhancing customer satisfaction and driving revenue growth through strategic sales initiatives and strong relationship building. Adept at inventory control and fostering team performance to achieve ambitious business objectives.

Overview

21
21
years of professional experience

Work History

General Store Manager

Guess Canada
Ottawa, Ontario
03.2017 - 02.2025
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Sales Manager

Banana Republic( Gap inc)
Ottawa, Ontario
06.2010 - 10.2017
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Resolved customer complaints regarding sales and service.

Call Center Supervisor

Quebecor - Media (J-M)
Montreal, Quebec
01.2006 - 01.2011
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Developed incentive programs to motivate staff and increase team performance.
  • Ensured compliance with company policies and regulatory requirements within the call center.

Early Childhood Caregiver

City of ottawa
Ottawa, Ontario
12.2003 - 11.2005
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Assisted children in development of social, communication and problem-solving skills.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Education

GED -

La Cite Collegiale
Ottawa, ON
08-2008

Bachelor of Science - E-commerce

University Marien NGouabie
Congo
07-1999

Skills

  • Promotional planning
  • POS systems operations
  • Inventory control
  • Project management
  • Store operations
  • Operations management

Languages

English
Full Professional
French
Native/ Bilingual
Lingala
Full Professional
Larie
Native/ Bilingual

Accomplishments

  • Increased sales by [15 ]% by coaching department managers on new merchandising standards.
  • Achieved the #1 national store ranking within 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full TimeContract Work

Important To Me

Personal development programsFlexible work hoursCompany CulturePaid sick leaveStock Options / Equity / Profit Sharing

Timeline

General Store Manager

Guess Canada
03.2017 - 02.2025

Sales Manager

Banana Republic( Gap inc)
06.2010 - 10.2017

Call Center Supervisor

Quebecor - Media (J-M)
01.2006 - 01.2011

Early Childhood Caregiver

City of ottawa
12.2003 - 11.2005

GED -

La Cite Collegiale

Bachelor of Science - E-commerce

University Marien NGouabie

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Hymelle N'doudy