Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Work Availability
Work Preference
Software
Generic

HYMELLE N'DOUDY

Ottawa

Summary

A self-motivated sale professional with 22 years' experience in customers service professionals in sales merchandising and stock controls. Including 14 years’ experience as a store manager in the retail fashions industry, and telecommunications. A Passion for developing customers relations and high energy levels and professional Contributing to outstanding customer service excellent communications skills.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with afocus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Kalvin Klein (PVH)
01.2019 - 01.2024

Store Manager

Guess Canada Inc
01.2018 - 01.2019

Store Sale Manager

Banana Republic
01.2008 - 01.2017

Supervisor (customer service & sales call center)

Quebecor Media (journal de Montreal)
01.2004 - 01.2008

Education

Bachelor - E-Commerce international

UNIRESITY LAVAL

Customers-service end sale professional - certificated

QUEBECOR MEDIA COMMUNICATION CANADA INC.

Children’s Educators -

LA CITE COLEGIAL
Ottawa, ON
01.2010

General Education - Diplomat

Ecole Secondary Galaxia Lavallee
01.2000

Skills

  • English
  • French
  • Detail Oriented
  • Customer Service
  • Staff training and development
  • Store operations
  • POS system operation
  • Sales strategy development
  • Social media marketing
  • Promotions planning

Accomplishments

  • Exceeded monthly store sales goals [20-20%] months in a row.
  • Achieved the 15% national store ranking within 4 years.
  • Recruited 7 successful new managers within one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 28 staff members.

Languages

English
Full Professional
French
Native or Bilingual

Certification

  • Certified Manager (CM) - Institute of Certified Professional Managers.
  • Certified Information Systems Security Professional (CISSP) – International Information System Security Certification Consortium.
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.

Timeline

Store Manager

Kalvin Klein (PVH)
01.2019 - 01.2024

Store Manager

Guess Canada Inc
01.2018 - 01.2019

Store Sale Manager

Banana Republic
01.2008 - 01.2017

Supervisor (customer service & sales call center)

Quebecor Media (journal de Montreal)
01.2004 - 01.2008

Customers-service end sale professional - certificated

QUEBECOR MEDIA COMMUNICATION CANADA INC.

Children’s Educators -

LA CITE COLEGIAL

General Education - Diplomat

Ecole Secondary Galaxia Lavallee

Bachelor - E-Commerce international

UNIRESITY LAVAL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Personal development programsWork from home optionHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leaveCompany Culture

Software

MS, Office, 365, outlook, E-mail ( pos system of sales point

HYMELLE N'DOUDY