Hyleim Ibarra
Jasper,Alberta
Summary
I consider myself a hard worker, looking for new opportunities for personal and professional growth.
I have experience in the ecotourism industry and hospitality services.
Consequently, I am able to work well with staff and clients in a variety of settings.
I arrived in Canada in April 2022 and have already applied for permanent residency. I am planning to stay for several more years.
Background includes team management, staff housing organization, leadership and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
The Birch Kitchen_bar
05.2023 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Housekeeping Supervisor
Pursuit
04.2022 - 10.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Administrator and Owner
Tekeim Expeditions
07.2020 - 02.2021
- Developed detailed plans based on broad guidance and direction in our own tours.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
Education
No Degree - Wilderness First Responder
Vertical Institution
Santiago, Chile09.2020
Bachelor of Science - Ecotourism Project Management
Duoc Uc
Santiago, Chile11.2017
Skills
- Hiring Standards and procedures
- Team Development
- Staff Management
- Schedule Coordination
- Supervisory Skills
- Time Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Full Professional
Certification
- Level 3 (lakes and sea) License -
Timeline
General Manager of Food Service
The Birch Kitchen_bar
05.2023 - Current
Housekeeping Supervisor
Pursuit
04.2022 - 10.2022
Administrator and Owner
Tekeim Expeditions
07.2020 - 02.2021
No Degree - Wilderness First Responder
Vertical Institution
Bachelor of Science - Ecotourism Project Management
Duoc Uc
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