Hyewon(Hailey) Jeon
Toronto,Ontario
Summary
Professional Customer Service Professional with great multi-tasking skill focusing on Customer Satisfaction. Always enjoy going above and beyond to achieve more for future career in next 5 and 10 years. Self-motivated by helping people and encourage each colleague for reaching individual and team target. A detail-oriented character helps to avoid loss and potential errors.
Overview
6
6
years of professional experience
Work History
Architectural Engineer
Shinhwa Engineering Architecture
South Korea
05.2022 - 09.2023
- Performed on construction site for precise inspection to identify potential problems or areas needing improvement.
- Researched local building codes and regulations to ensure compliance with all applicable laws.
- Performed drawing creation and review using AutoCad tools.
- Consistently learned from tenure employees, be proactive in team huddles for team engagement.
Cafe Barista
Ediya coffee
South Korea
05.2021 - 04.2022
- Maintained a torn of voice with professional manners and approached differently based on customers' social styles.
- Managed freshness by checking the expiration date of ingredients such as coffee beans, milk, and fruits, etc.
- Minimized unnecessary loss that exceeded a target for 4 consecutive months from 3% to 1%.
- Awarded Employee of the Month five times throughout the year by receiving 98% in Customer Survey.
Bakery Clerk
Paris Baguette
South Korea
02.2019 - 03.2021
- Constantly updated cash register, online sales history for seamless shift transition.
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
- Be familiar with the bread cooking process and explain it to customers th improve sales.
- Delivered professional communication via phone call, email, and in person to explain product and service.
Customer Service Representative
Korean BBQ Restaurant
Southkorea
12.2017 - 01.2019
- Built positive relationships with customers through friendly interactions and efficient problem-solving techniques.
- Dealt with customers' inquiries with professional manners and being time sensitive for quick turn overs.
Education
Bachelor - Architectural And Engineering Technology
National Hanbat University
South Korea02.2032
Skills
- AutoCAD Proficiency
- Coffee Machinery
- Bilingual(English/Korean)
Timeline
Architectural Engineer
Shinhwa Engineering Architecture
05.2022 - 09.2023
Cafe Barista
Ediya coffee
05.2021 - 04.2022
Bakery Clerk
Paris Baguette
02.2019 - 03.2021
Customer Service Representative
Korean BBQ Restaurant
12.2017 - 01.2019
Bachelor - Architectural And Engineering Technology
National Hanbat University
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