Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HYESEON HAN

Airport Ground Staff
Vancouver,BC

Summary

Experienced in handling multiple destinations at Incheon International Airport, I have developed strong problem-solving skills by managing various irregular situations within limited conditions. I possess a deep understanding of international airport operations, passenger services, and compliance with airline regulations, from check-in to boarding procedures. With a strong appreciation for diverse cultures, I effectively communicate with passengers, resolve issues promptly, and ensure a seamless travel experience. Passionate about maintaining efficiency in a dynamic airport environment, I prioritize security procedures and operational excellence.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Server

MAINICHI SUSHI
11.2024 - Current

Airport Passenger Service Agent

JAS (Jeju Air Service)
07.2022 - 08.2024
  • Assisted passenger with check-in, baggage service, and boarding gate service, ensuring smooth and efficient airport operations
  • Responded to passenger inquiries and resolved complaints professionally and courteously

Airport Passenger Service Agent

KA (Asiana Airline)
12.2018 - 07.2021
  • Assisted passenger with boarding gate service, and assisted transit passengers, ensuring smooth and efficient airport operations

Hotel Waiter

Hidden Cliff Hotel
07.2017 - 02.2018
  • Managed dining area cleanliness, including table resetting
  • Provided exceptional customer service, attending to guest needs promptly and courteously

Education

Diploma - Hotel & Tourism

Yeonsung University
Anyang, Korea (Republic Of)
02.2016 - 02.2018

Skills

Teamwork & collaboration

Certification

Topas Level 3 Airline Ticketing & Reservation Certificaion

Timeline

Server

MAINICHI SUSHI
11.2024 - Current

Airport Passenger Service Agent

JAS (Jeju Air Service)
07.2022 - 08.2024

Airport Passenger Service Agent

KA (Asiana Airline)
12.2018 - 07.2021

Hotel Waiter

Hidden Cliff Hotel
07.2017 - 02.2018

Topas Level 3 Airline Ticketing & Reservation Certificaion

06-2017

Diploma - Hotel & Tourism

Yeonsung University
02.2016 - 02.2018
HYESEON HANAirport Ground Staff