Hyerin Lee
Vancouver
Summary
Retail professional with extensive experience in customer service and sales. Proven ability to communicate effectively and collaborate within teams. Committed to continuous learning and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Server
BE.MEAL BAKERY
Seoul
10.2024 - 12.2024
- Resolved customer complaints in accordance with company policy, ensuring satisfaction and retention.
- Maintained orderly checkout area while keeping accurate records of purchases.
- Restocked supplies and merchandise as needed to enhance store presentation.
- Greeted customers and addressed inquiries regarding products and services effectively.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Intern
TRUE COMMUNICATIONS
Seoul
08.2024 - 10.2024
- Conducted comprehensive research and data analysis to support strategic planning decisions.
- Assisted customers by addressing requests and answering questions to enhance satisfaction.
- Worked in team environments to increase overall workplace productivity.
- Executed daily tasks accurately and efficiently, ensuring operational effectiveness.
Sales Management Intern
JYbooks
Seongnam-si
04.2021 - 11.2023
- Maintained precise records of all sales activities within company CRM system.
- Compiled weekly reports to summarize progress against sales goals.
- Collaborated with Product Development and Customer Service teams for successful project execution.
- Formulated and executed sales strategies to expand customer base and increase revenue.
- Monitored competitor activities regarding pricing and service offerings.
- Conducted research on competitive landscape to analyze pricing structures and differentiators.
Education
Some College (No Degree) - Digital Marketing
Selc College
Vancouver Skills
- Digital marketing
- Market research
- Customer service
- Team collaboration
- Effective communication
- Product scanning
- Adaptability
- Teamwork
- Multitasking and organization
- Fluent in Korean and English
Affiliations
- Banquet Server (Seasonal) – Hotel, Seoul, South Korea
Served food and beverages to guests during weddings and corporate events.
Ensured guest satisfaction with attentive and timely service
Worked in a fast-paced team environment with high standards of cleanliness
- Volunteer – Drink Station Team
Festival, Vancouver
Prepared and served drinks to attendees
Maintained cleanliness and followed safety protocols
Communicated clearly with team members to handle peak hours
Timeline
Server
BE.MEAL BAKERY
10.2024 - 12.2024
Intern
TRUE COMMUNICATIONS
08.2024 - 10.2024
Sales Management Intern
JYbooks
04.2021 - 11.2023
Some College (No Degree) - Digital Marketing
Selc College
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