Hyerim Jang
Calgary,Canada
Summary
Compassionate and detail-oriented nurse with 3 years of experience providing care to diverse patients. Skilled in active listening, problem-solving, and working under pressure. Seeking to apply my strong interpersonal and multitasking abilities in a customer service role to ensure high-quality support and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Nurse
Geum Urology
10.2022 - 05.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give patients positive first impression
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Maintains neat and organized patient files; accurately files patient paperwork and reports in a timely manner, maintains the integrity of patient data
- Educated patients on disease management and symptom control, fostering better health practices.
COVID-19 Unit, Lin Women's Hospital
03.2022 - 05.2022
- Demonstrated strong interpersonal skills when supporting COVID-19 patients under stress and uncertainty
- Managed patient intake, assessed needs, and ensured a positive experience despite challenging situations
- Performed instrument sterilization and infection control in the unit.
Sahmyook Medical Center
09.2019 - 11.2021
- Collected patient satisfaction surveys, achieving an outstanding patient satisfaction score
- Provided patient care by addressing individual concerns, ensuring clear communication, and offering compassionate support to both patients and families
- Collaborated with medical staff to resolve patient complaints and deliver timely, efficient care
- Demonstrated professionalism and empathy in all patient interactions, ensuring a positive experience.
Education
Bachelor of Science in Nursing -
Sahmyook University
Seoul, Korea05.2018
Skills
- Active Listening
- Empathy and Compassion
- Problem-Solving
- Time Management
- Multitasking
- Patience
- Attention to Detail
- Team Collaboration
- Effective Communication
Certification
- Basic Life Support (Health Care Provider), #105242136, 07/01/24
- First Aid & CPR, AED level C, #105242137, 07/01/24
Languages
English
Timeline
Registered Nurse
Geum Urology
10.2022 - 05.2023
COVID-19 Unit, Lin Women's Hospital
03.2022 - 05.2022
Sahmyook Medical Center
09.2019 - 11.2021
Bachelor of Science in Nursing -
Sahmyook University
- Basic Life Support (Health Care Provider), #105242136, 07/01/24
- First Aid & CPR, AED level C, #105242137, 07/01/24
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