Hyeonji (Cathy) Kim
Coquitlam,BC
Summary
Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Senior Support & Services Recovery Specialist
ICBC
05.2021 - Current
- Proactively manage a caseload of non-catastrophic accident benefits files, which range in injury complexity.
- Liaise with health care professionals & involved parties, such as WorkSafeBC, private insurances, legal representatives, employers and more, to develop and coordinate sustainable Stay-at-Work, Recover-at-Work, and Return-to-Work plans.
- Consider and recommend evidence-informed solutions that will achieve a durable return-to-work outcome.
- Liaise with health care professionals, employers and other relevant parties to implement the most appropriate and cost effective path to recovery.
- Keep current on changes in legislation, legal precedents and development of legal opinions affecting accident benefit issues.
- Maintain open communication with the customer’s legal representative to explain coverage/benefits.
- Determine, present and support the appropriate benefit entitlement.
- Other duties/responsibilities as assigned.
Customer Recovery Specialist
ICBC
03.2019 - 04.2021
- Leveraged recovery and disability case management knowledge.
- Assessed customer’s baseline level of function, set recovery goals, designed and implemented a return-to-function/return-to-work, and identified recovery milestones.
- Assisted in the coordination of the customer’s insurance benefits, including Temporary Total Disability benefit, Personal Reimbursement Benefit and others.
- Built and maintained relationships with a variety of stakeholders and legal representatives.
- Collaborated effectively with other claims specialists, external health care professionals and others.
Kinesiologist
Integrative Rehabilitation
12.2017 - 10.2018
- Screened client’s initial physical capabilities and conditions.
- Designed active rehab program according to client’s limitations and physical capabilities.
- Kept records of client’s progress, concerns and limitations.
- Ran one-on-one active rehab program.
- Focused on relationship building and supporting health care professionals in early intervention, encouraging the customer to own their recovery and actively participate in achieving outcomes.
- Attended meetings to provide and received feedbacks on clients.
- Engaged with clients through active communication so clients are aware of their progress and conditions.
Medical Administrative Assistant & Kinesiologist
Precision Care
04.2017 - 02.2018
- Designed active rehab program according to client’s limitation and physical capabilities.
- Noted down clients’ progress, concerns and limitations.
- Ran one-on-one active rehab program.
- Filed medical records of the patients.
- Handled administrative duties, such as scheduling appointments and managing insurance forms.
- Handled petty cash, credit cards and expenses.
- Utilized Electronic Medical Records (EMR) systems on computers, including MS office, Jane and Oscar.
- Sterilized medical instruments.
Physical Therapy Assistant
Kids First Physio & Empowering Steps
09.2016 - 10.2017
- Interacted with kids whose physical and/or mental development is delayed.
- Led activities in a pool; activities focused on children’s musculoskeletal development, posture, balance, and social skills.
- Designed programs based on each child’s physical and psychological assessment.
- Contacted with parents to provide feedbacks on children’s progress and behaviours.
- Cooperated with volunteers and lifeguards to assure safety of all on premise.
- Attended and arranged meetings every term to reinforce protocols and policies according to the needs.
Education
Bachelor of Science - Kinesiology
Simon Fraser University
Burnaby09.2017
Skills
- Client Relationship Building
- Case Management
- Quality Assurance
- Documentation Management
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Senior Support & Services Recovery Specialist
ICBC
05.2021 - Current
Customer Recovery Specialist
ICBC
03.2019 - 04.2021
Kinesiologist
Integrative Rehabilitation
12.2017 - 10.2018
Medical Administrative Assistant & Kinesiologist
Precision Care
04.2017 - 02.2018
Physical Therapy Assistant
Kids First Physio & Empowering Steps
09.2016 - 10.2017
Bachelor of Science - Kinesiology
Simon Fraser University
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