Hyeonjeong Kim
Chico
Summary
Driven by innovation management and a customer-focused approach, I spearheaded promotional efforts at the university and Outback Steakhouse, leading to a 10% sales increase and enhanced student engagement. Excelled in motivating teams and leveraging Microsoft Excel for performance monitoring, demonstrating a track record of impactful achievements and strategic collaborations.
Overview
3
3
years of professional experience
Work History
Server
Outback Steakhouse
03.2021 - 04.2024
- Achieved top rankings in upselling and recommended sales through exceptional customer service
- Proposed and implemented an internal team competition for the highest upsell performance, which resulted in a 10-item increase in weekend premium steak sales
- Effectively motivated team members to participate in the promotion and achieved consistent sales improvements
Capstone Project
Leader
Yoogin
03.2023 - 06.2023
- Proposed a successful collaboration with a popular local pub, which led to a 10% increase in sales for a campus cafe.
- Developed marketing strategies that boosted the cafe's exposure and led to a significant uptick in student engagement and sales.
- Created promotional bookmarks to raise awareness for the on-campus bookstore, resulting in increased traffic to the location.
Student Council Member
Director of Promotion Operations
yoogin
03.2022 - 12.2022
- Spearheaded the promotional efforts for the university’s orientation event, utilizing a creative 'Squid Game' theme
- The campaign successfully increased student participation from approximately 120 to around 200 participants
- Managed the university’s Instagram and YouTube channels for the College of Business and Economics, improving engagement and visibility among students
- Designed and executed the orientation event, aligning the theme with the promotion to be selected as the 'Most Enjoyable Orientation.'
- Organized a collaboration with external vendors to provide lunchboxes for the Spring Festival, enhancing the overall experience and student participation
- Coordinated logistics, vendor partnerships, and on-site activities to ensure seamless event execution
Education
Dankook University
yoogin, Korea12.2022
Skills
- Innovation management
- Customer focus
- Performance monitoring
- Microsoft Excel and PowerPoint
- Motivating teams
Timeline
Capstone Project
Leader
03.2023 - 06.2023
Student Council Member
Director of Promotion Operations
03.2022 - 12.2022
Server
Outback Steakhouse
03.2021 - 04.2024
Dankook University
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