HYEMUN(MOON) CHOI
Langley,BC
Summary
Proactive Quality Management Manager with extensive experience establishing accountability and fostering positive work environments. Skilled in quality planning, operational excellence, and improving product quality through robust management systems. Expertise in managing budgets and supplier relationships to ensure compliance and maximize productivity and profitability.
Overview
4
4
years of professional experience
Work History
Quality Management Manager
Jinyong Industrial Co.,Ltd
09.2020 - 09.2022
- Established a culture of accountability within the team, encouraging ownership of quality-related tasks and responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Fostered a positive work environment promoting open communication channels between team members and senior leadership.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led root cause analysis investigations, developing corrective action plans that effectively addressed identified issues.
- Managed supplier relationships, ensuring adherence to strict quality requirements and performance expectations.
- Achieved consistent compliance with industry standards through regular audits and process improvements.
- Improved product quality by implementing and maintaining robust quality management systems.
- Reduced customer complaints by identifying and addressing the root causes of quality issues.
Cafe Barista
Seasonfive
03.2019 - 01.2020
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
Diploma - Acting
Vancouver Film School
Vancouver, BC08-2024
Certificate -
Vancouver Film School
Vancouver, BC08-2023
Certificate - English
VanWest College
Vancouver, BC01-2023
Bachelor of Arts -
Mokwon University
Daejeon, South Korea06-2020
Skills
- Customer Satisfaction
- Quality Planning
- Operational Excellence
- Quality System Development
Languages
Korean
Native or Bilingual
English
Limited Working
Timeline
Quality Management Manager
Jinyong Industrial Co.,Ltd
09.2020 - 09.2022
Cafe Barista
Seasonfive
03.2019 - 01.2020
Diploma - Acting
Vancouver Film School
Certificate -
Vancouver Film School
Certificate - English
VanWest College
Bachelor of Arts -
Mokwon University
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