HYEJIN PARK
MB,MB
Summary
Seeking a position in customer service where I can utilize my communication skills, problem-solving abilities, and experience in handling customer interactions to enhance customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Stocker
Coupang
2023.07 - 2023.08
- Unloaded arriving product stock and moved to store display areas.
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Checked and pulled defective or expired products from shelves.
Customer Service Representative
YES24 Corp.
2020.02 - 2020.11
- Provided customer support for ticket reservations and modifications for performances and musicals
- Assisted customers with inquiries related to booking policies and procedures
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Airline Customer Service Representative
Asiana Airlines
2018.05 - 2018.11
- Provided detailed information regarding flight schedules and ticket policies
- Assisted customers with inquiries to improve satisfaction and retention.
- Resolved complaints efficiently for enhancing customer experience.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Part-time in Customer Service Industry
*
2018.12 - 2020.01
- Glad Hotel Yeouido : Managed banquet hall food and beverage services and provided customer service
- Beverage Event Staff : Promoted and provided information about beverages and managed event materials
- Salad Shop at Hyundai Department Store Sinchon Branch : Handled product display, sales, and customer service
Assistant Teacher
Hyunpung High School
2023.05 - 2024.12
- Taught languages to students with learning difficulties
- Supported student physical, mental, and social development using classroom games and activities.
Administrative Clerk
Korea Workers’ Compensation and Welfare Service
2022.07 - 2022.12
- Calculated government subsidies to assist local self-employed individuals in paying their employees
- Examined whether subsidies were used correctly and complied with regulations
Medical Staff Administrator Intern
Dajeon Hospital
2022.01 - 2022.07
- Registered patients in hospital data management systems.
- Published and maintained accurate medical records.
- Assisted patients by guiding them to their designated locations within the hospital.
Education
BBA - Consumer Science
Andong National University
Andong, Republic Of Korea2018-02
Skills
- Ability to handle high-pressure situations
- Ability to multitask effectively
- Customer service
- Positive attitude
- Customer support
Certification
- Social Welfare Worker Level 2 Certification, National Accreditation, 09/01/21, Fundamental knowledge and skills required for providing social welfare services.
- Computer Specialist in Spreadsheet & Database Level-II, 07/01/21, Proficiency in Microsoft Word, Excel, and PowerPoint.
- Consumer Advisor Junior, 11/01/16, Excellent communication skills for consumer support.
- Driver’s License, Daegu, Republic of Korea, 08/01/14
Qualification
Social Welfare Worker Level 2 Certification Sep. 2021
- National Accreditation: Fundamental Knowledge and Skills Required for Providing Social Welfare Services
Computer Specialist in Spreadsheet & Database level-II Jul. 2021
- Knowledge of Microsoft Word, Excel, PowerPoint
Consumer Advisor Junior Nov. 2016
- Excellent communication skills for consumers
Timeline
Warehouse Stocker
Coupang
2023.07 - 2023.08
Assistant Teacher
Hyunpung High School
2023.05 - 2024.12
Administrative Clerk
Korea Workers’ Compensation and Welfare Service
2022.07 - 2022.12
Medical Staff Administrator Intern
Dajeon Hospital
2022.01 - 2022.07
Customer Service Representative
YES24 Corp.
2020.02 - 2020.11
Part-time in Customer Service Industry
*
2018.12 - 2020.01
Airline Customer Service Representative
Asiana Airlines
2018.05 - 2018.11
- Social Welfare Worker Level 2 Certification, National Accreditation, 09/01/21, Fundamental knowledge and skills required for providing social welfare services.
- Computer Specialist in Spreadsheet & Database Level-II, 07/01/21, Proficiency in Microsoft Word, Excel, and PowerPoint.
- Consumer Advisor Junior, 11/01/16, Excellent communication skills for consumer support.
- Driver’s License, Daegu, Republic of Korea, 08/01/14
BBA - Consumer Science
Andong National University