Summary
Overview
Work History
Education
Skills
Certification
Qualification
Timeline
Generic

HYEJIN PARK

MB,MB

Summary

Seeking a position in customer service where I can utilize my communication skills, problem-solving abilities, and experience in handling customer interactions to enhance customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Stocker

Coupang
07.2023 - 08.2023
  • Unloaded arriving product stock and moved to store display areas.
  • Compared received packages against shipping documents.
  • Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
  • Checked and pulled defective or expired products from shelves.

Customer Service Representative

YES24 Corp.
02.2020 - 11.2020
  • Provided customer support for ticket reservations and modifications for performances and musicals
  • Assisted customers with inquiries related to booking policies and procedures
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Airline Customer Service Representative

Asiana Airlines
05.2018 - 11.2018
  • Provided detailed information regarding flight schedules and ticket policies
  • Assisted customers with inquiries to improve satisfaction and retention.
  • Resolved complaints efficiently for enhancing customer experience.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.

Part-time in Customer Service Industry

*
12.2018 - 01.2020
  • Glad Hotel Yeouido : Managed banquet hall food and beverage services and provided customer service
  • Beverage Event Staff : Promoted and provided information about beverages and managed event materials
  • Salad Shop at Hyundai Department Store Sinchon Branch : Handled product display, sales, and customer service

Assistant Teacher

Hyunpung High School
05.2023 - 12.2024
  • Taught languages to students with learning difficulties
  • Supported student physical, mental, and social development using classroom games and activities.

Administrative Clerk

Korea Workers’ Compensation and Welfare Service
07.2022 - 12.2022
  • Calculated government subsidies to assist local self-employed individuals in paying their employees
  • Examined whether subsidies were used correctly and complied with regulations

Medical Staff Administrator Intern

Dajeon Hospital
01.2022 - 07.2022
  • Registered patients in hospital data management systems.
  • Published and maintained accurate medical records.
  • Assisted patients by guiding them to their designated locations within the hospital.


Education

BBA - Consumer Science

Andong National University
Andong, Republic Of Korea
02-2018

Skills

  • Ability to handle high-pressure situations
  • Ability to multitask effectively
  • Customer service
  • Positive attitude
  • Customer support

Certification

  • Social Welfare Worker Level 2 Certification, National Accreditation, 09/01/21, Fundamental knowledge and skills required for providing social welfare services.
  • Computer Specialist in Spreadsheet & Database Level-II, 07/01/21, Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Consumer Advisor Junior, 11/01/16, Excellent communication skills for consumer support.
  • Driver’s License, Daegu, Republic of Korea, 08/01/14

Qualification

Social Welfare Worker Level 2 Certification Sep. 2021

- National Accreditation: Fundamental Knowledge and Skills Required for Providing Social Welfare Services

Computer Specialist in Spreadsheet & Database level-II  Jul. 2021

- Knowledge of Microsoft Word, Excel, PowerPoint

Consumer Advisor Junior  Nov. 2016

- Excellent communication skills for consumers

Timeline

Warehouse Stocker

Coupang
07.2023 - 08.2023

Assistant Teacher

Hyunpung High School
05.2023 - 12.2024

Administrative Clerk

Korea Workers’ Compensation and Welfare Service
07.2022 - 12.2022

Medical Staff Administrator Intern

Dajeon Hospital
01.2022 - 07.2022

Customer Service Representative

YES24 Corp.
02.2020 - 11.2020

Part-time in Customer Service Industry

*
12.2018 - 01.2020

Airline Customer Service Representative

Asiana Airlines
05.2018 - 11.2018
  • Social Welfare Worker Level 2 Certification, National Accreditation, 09/01/21, Fundamental knowledge and skills required for providing social welfare services.
  • Computer Specialist in Spreadsheet & Database Level-II, 07/01/21, Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Consumer Advisor Junior, 11/01/16, Excellent communication skills for consumer support.
  • Driver’s License, Daegu, Republic of Korea, 08/01/14

BBA - Consumer Science

Andong National University

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