Hyeji Jeon
Toronto,ON
Summary
Aspiring barista and coffee fanatic with customer service experience in diverse face-to-face settings. Have little experience as a barista, but certificate in CSP (Coffee skills program). Solid experience processing payments, handling food and meeting customer. Adept at working effectively and quickly mastering new skills. Excels at building strong relationships with customers and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Studio Manager
F45
Seoul, Korea
06.2022 - 01.2024
- Welcomed customers and asked open-ended questions to understand individual needs.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Organized production schedules, managed budgets and tracked expenses.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Server
Nylonkitchen
Seoul, Korea
11.2019 - 07.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
Barista
Cafe Omeri
Seoul, Korea
03.2019 - 05.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
Convenience Store Clerk
GS25
Goyang, Korea
06.2019 - 12.2021
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered questions about products or services.
- Organized back room storage areas to maximize space utilization.
- Performed price checks for customers' requested items using POS system or pricing guns.
Server
Dookki Tteokbokki
Goyang, Korea
06.2018 - 03.2019
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
A Bachelor's Degree - Economics
SEOUL WOMEN'S UNIVERSITY
Seoul, KoreaSkills
- Customer Service
- Espresso machine operation
- Teamwork and Collaboration
- Table Setting
- Outgoing personality
- Friendly
- Adaptable
- Attention to Detail
Languages
English
Professional
Korean
Native/ Bilingual
Certification
- CSP Barista Skills (Specialty Coffee Association)
Timeline
Studio Manager
F45
06.2022 - 01.2024
Server
Nylonkitchen
11.2019 - 07.2020
Convenience Store Clerk
GS25
06.2019 - 12.2021
Barista
Cafe Omeri
03.2019 - 05.2019
Server
Dookki Tteokbokki
06.2018 - 03.2019
A Bachelor's Degree - Economics
SEOUL WOMEN'S UNIVERSITY
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