Hydee Catherine Fungo
Regina,SK
Summary
Talented Deli Manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Saskatchewan Health Authority
08.2021 - Current
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
Deli Clerk
Sherwood Co-op
12.2018 - Current
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Finance Assistant
Saskatchewan Health Authority
01.2024 - 05.2024
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities
- Increased efficiency with thorough maintenance of financial records and documentation.
- Ensured compliance with regulatory requirements through meticulous record-keeping and reporting practices.
- Streamlined vendor payment processes, ensuring timely disbursements to maintain strong relationships.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Ensured compliance with regulatory requirements through meticulous record-keeping and reporting practice
Deli and Meat Orderwriter/Clerk
Safeway
12.2016 - 10.2019
- Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Participated in inventory management initiatives, collaborating with warehouse personnel to ensure adequate stock levels were maintained for fulfilling orders promptly.
- Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
- Reduced processing time with diligent attention to detail, ensuring accurate data entry and timely submission of orders.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Assisted in developing standardized procedures for order writing processes, contributing to a consistent and efficient workflow across the team.
Store Manager
Fabula Pharmacy
05.2012 - 10.2016
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Restaurant Manager
Burger King
06.2007 - 05.2012
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Established rapport with guests through personalized interactions that led to repeat business.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
BBA - Business Management
Polytechnic University of The Philippines
Philippines05.2007
Skills
- Customer Service
- Positive Attitude
- Effective Communication
- Analytical Skills
- Teamwork and Collaboration
- Multitasking
- Managing Operations and Efficiency
- Computer Skills
- Customer Relationship Management
- Professional and Courteous
- Employee Coaching and Mentoring
- Adaptability and Flexibility
Languages
English
Full Professional
Certification
- Food Safety Training
- GUEST Service Certificate
- Certificate in Food, Nutrition and Health
- Certificate in Medical Terminology
Timeline
Finance Assistant
Saskatchewan Health Authority
01.2024 - 05.2024
Environmental Services Housekeeper
Saskatchewan Health Authority
08.2021 - Current
Deli Clerk
Sherwood Co-op
12.2018 - Current
Deli and Meat Orderwriter/Clerk
Safeway
12.2016 - 10.2019
Store Manager
Fabula Pharmacy
05.2012 - 10.2016
Assistant Restaurant Manager
Burger King
06.2007 - 05.2012
BBA - Business Management
Polytechnic University of The Philippines
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