Hydee Hernandez
San Dimas,CA
Summary
Dedicated and personable customer service professional with experience in both educational environments and fast-paced retail settings. Strong interpersonal and communication skills with a passion for delivering exceptional customer experiences. Proven ability to manage multiple responsibilities efficiently while maintaining a positive attitude.
Overview
10
10
years of professional experience
Work History
Elementary Teacher
Sonrise Christian School
08.2018 - 06.2024
- Supported students' academic development through individualized assistance and classroom management
- Fostered a positive learning environment by encouraging student engagement
- Communicated effectively with teachers, parents, and school staff to address student needs
- Managed administrative tasks, including grading, organizing materials, and coordinating classroom activities
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
Administrative Assistant
Integra Insurance Services
11.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Associate
85C Bakery Coffee Cafe
09.2014 - 01.2018
- Delivered excellent customer service by providing product recommendations and answering inquiries
- Managed cash register operations, handled transactions, and ensured accurate cash handling
- Maintained a clean and organized workspace, adhering to food safety and hygiene standards
- Collaborated with team members to provide efficient service during busy hours
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Arts - Liberal Studies
Azusa Pacific University
Azusa, CA12.2016
Skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and conflict-resolution skills
- Customer-focused with a friendly demeanor
- Ability to multitask in high-pressure environments
- Team collaboration and leadership
- Proficient in point-of-sale (POS) systems and cash handling
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Integra Insurance Services
11.2022 - 08.2023
Elementary Teacher
Sonrise Christian School
08.2018 - 06.2024
Customer Service Associate
85C Bakery Coffee Cafe
09.2014 - 01.2018
Bachelor of Arts - Liberal Studies
Azusa Pacific University
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