Hyangmi (Michelle) Han
Coquitlam,BC
Summary
With a proven track record at Sharons Insurance Services, I excel in delivering exceptional customer service and adept cash handling, enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and resolving financial discrepancies, I consistently ensure accuracy and efficiency in all transactions.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sharons Insurance Services
06.2016 - 11.2024
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Handled ICBC transactions (Renewals, Changes, Cancellations and Debt Payments)
- Followed established procedures to enter and process data correctly.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer Service Representative
Sharons Credit Union
07.2008 - 04.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Completed data entry tasks with accuracy and efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
British Columbia Institute of Technology
BurnabySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash Handling
- Customer relations
Accomplishments
Level 1 General Insurance License
Languages
Korean
Professional Working
Timeline
Customer Service Representative
Sharons Insurance Services
06.2016 - 11.2024
Customer Service Representative
Sharons Credit Union
07.2008 - 04.2016
British Columbia Institute of Technology
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