Hwi Myong Kwon
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Online Marketer
Cenovis Korea
11.2017 - 04.2023
- Collected and analyzed data to improve strategies.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Maintained high level of understanding of industry standards and trends.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Server Captain
Dasoban Korea
04.2016 - 05.2017
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server Assistant
Hongganae Dakgalbi
06.2014 - 04.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
Coffee Barista
Coffee Bean Korea
03.2012 - 05.2014
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Server Shift Leader
Andong Zzimdak
09.2009 - 01.2012
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Tourism And Hotel Management
Yongin University
Gyeonggi-do, Korea08.2017
Skills
- Table Setting Arrangements
- Menu Memorization
- Bill Computation
- High-Volume Dining
- Dining Area Maintenance
- Food and Beverage Pairings
- Check Payment Processing
- Dining Customer Service
Languages
Korean
Native or Bilingual
English
Limited Working
Timeline
Online Marketer
Cenovis Korea
11.2017 - 04.2023
Server Captain
Dasoban Korea
04.2016 - 05.2017
Server Assistant
Hongganae Dakgalbi
06.2014 - 04.2016
Coffee Barista
Coffee Bean Korea
03.2012 - 05.2014
Server Shift Leader
Andong Zzimdak
09.2009 - 01.2012
BBA - Tourism And Hotel Management
Yongin University
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