Huzaifa Khan
Oshawa,ON
Summary
Results-oriented and customer-focused computing advisor with experience at Best Buy Home Solutions. Proven ability to provide expert guidance on in-home solutions and computing products. Adept at understanding customer needs and recommending appropriate solutions. Customer service representative with 3.2 years of experience in network design, escalation support, network administration, and systems administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering good planning, project management, and communication talents.
Overview
3
3
years of professional experience
Work History
Computing Advisor
Best Buy Home Solutions
10.2023 - 12.2023
- Provided expert advice on home solutions and computing products
- Assisted customers in choosing the right technology solutions based on their needs
- Ensured a positive customer experience through effective communication and product knowledge.
Network Engineer/Customer Service Representative
TELEPERFORMANCE, JEEBR INTERNET SERVICES
03.2021 - 05.2023
- Designed, installed, and managed organization-wide networks and internet systems
- Optimized network performance and reliability by maintaining hardware and software
- Provided Tier 2 network ticketing support for 500+ users
- Implemented security measures to protect data, software, and hardware
- Answered 70+ calls daily in a high-volume call center environment
- Resolved customer complaints promptly, contributing to a 92% satisfaction rate
- Received consistently high-quality evaluations
- Trained and assisted entry-level customer service officers.
Education
Certification in Cybersecurity -
DURHAM COLLEGE
Bachelor of Science in Information Technology (BSc IT) -
RITUMBARA
01.2022
Skills
- Customer service
- Product knowledge
- Technology solutions
- Communication
- Network design
- Escalation support
- Network administration
- Systems administration
- Hardware (Computer)
- Customer Support
- Computing
- Hardware and Software Solutions
- Data entry and maintenance
- Customer-end troubleshooting
- Complaint resolution
- MS Office and CRM
- Multiline phone etiquette
- Attention to detail
- Typing Speed - 45 Words Per minute and accuracy 95 %
Languages
English
Native or Bilingual
Timeline
Computing Advisor
Best Buy Home Solutions
10.2023 - 12.2023
Network Engineer/Customer Service Representative
TELEPERFORMANCE, JEEBR INTERNET SERVICES
03.2021 - 05.2023
Certification in Cybersecurity -
DURHAM COLLEGE
Bachelor of Science in Information Technology (BSc IT) -
RITUMBARA
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