Huzaifa Ghori
Ottawa,ON
Summary
Looking to seek and maintain a position that will allow me to gain valuable experience while showing my skills and abilities. Ready to work hard and achieve company and personal goals that will allow me to obtain future success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Solink
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked with working on tickets, calls and chats at the same time
White Glove Technician/IT Helper
Electronic Distributors International
07.2022 - 05.2023
- Provided IT hardware services to many tech companies including Ciena, Nokia, Fidus, Avaya, etc.
- Learnt basic IT troubleshooting, re/deployment, auditing, installation and shipping and receiving.
- Worked with clients at a very professional level.
- Participated in warehouse support (sorting electronic scrap, moving skids around, maximizing the space given in the warehouse).
- Provided other company serviced like office moves/cleanouts, demos, staging
Server
Bridlewood Trails Retirement Communities
09.2021 - 07.2022
- Secured warm relationships with the seniors in need.
- Received and communicated orders from the seniors to the cooks.
- Enhanced my patience, communication, teamwork and leadership.
- Provided quick food service
- Learnt how to work in a very fast paced environment with tight timelines.
- Arranged and prepared tables for the seniors in order for their time in the dining room to be quick and easy.
Education
Bachelors of Economics - Economics
Carleton University
Ottawa, ON05.2026
High School Diploma -
A.Y Jackson S.S
Ottawa, On07.2022
Skills
- White Glove Service
- Basic IT Support/Knowledge
- IT Asset Management
- Customer Service
- Attention to Detail
- Hard Worker
- Quick Learner
- Active Listener
- Reliable
- Problem Solving
- Data Collection
- Team Player
Timeline
Customer Service Representative
Solink
05.2023 - Current
White Glove Technician/IT Helper
Electronic Distributors International
07.2022 - 05.2023
Server
Bridlewood Trails Retirement Communities
09.2021 - 07.2022
Bachelors of Economics - Economics
Carleton University
High School Diploma -
A.Y Jackson S.S
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