HUYNH NGOC HAN PHAM
Winnipeg,MB
Overview
11
11
years of professional experience
Work History
Manager
Fusian Experience
11.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facial - Body Relax Massage
Aura Spa
01.2016 - 06.2018
- Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
- Increased client satisfaction levels by consistently delivering high-quality, personalized sports massage services.
Customer Service Officer
Generali Viet Nam
01.2012 - 01.2016
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Accounting
Intermediate Professional Education Diploma
Vietnam01.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Manager
Fusian Experience
11.2019 - 06.2023
Facial - Body Relax Massage
Aura Spa
01.2016 - 06.2018
Customer Service Officer
Generali Viet Nam
01.2012 - 01.2016
Accounting
Intermediate Professional Education Diploma