Overview
Work History
Education
Skills
Languages
Timeline
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HUYNH NGOC HAN PHAM

Winnipeg,MB

Overview

11
11
years of professional experience

Work History

Manager

Fusian Experience
11.2019 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Facial - Body Relax Massage

Aura Spa
01.2016 - 06.2018
  • Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
  • Increased client satisfaction levels by consistently delivering high-quality, personalized sports massage services.

Customer Service Officer

Generali Viet Nam
01.2012 - 01.2016
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Education

Accounting

Intermediate Professional Education Diploma
Vietnam
01.2012

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Manager

Fusian Experience
11.2019 - 06.2023

Facial - Body Relax Massage

Aura Spa
01.2016 - 06.2018

Customer Service Officer

Generali Viet Nam
01.2012 - 01.2016

Accounting

Intermediate Professional Education Diploma

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HUYNH NGOC HAN PHAM