Hussein Warsame
Toronto
Summary
An Honours Bachelor of Applied Science degree in Justice Studies from the University of Guelph-Humber and a Police Foundations Diploma from Humber College provide a strong educational foundation for my professional experience. With 7+ years of experience in customer service and security-focused roles, I have developed and refined my skills. I hold a valid Security Guard License and First Aid/CPR Certification (2025), ensuring that I am well-prepared to handle any situation. Effective communication, interpersonal skills, and a professional demeanor allow me to connect with others. In fast-paced environments, I excel at problem-solving and conflict resolution. My excellent time management and multitasking abilities ensure efficient task completion. I am a reliable, detail-oriented individual who can adapt to flexible work schedules. Additionally, I possess a valid Driver's License with a clean driving record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Senior Concierge
Elite Residential Concierge
08.2022 - Current
- Serve as the primary point of contact for emergencies and site-related concerns
- Handle difficult residents professionally, resolving conflicts and de-escalating tense situations
- Dealt with concerns raised by building management and provided input on operational improvements
- Assist coworkers who seek guidance, leveraging experience to address security and operational challenges
- Monitor and control access to the building and common areas to ensure security
- Respond to emergency situations, including fire alarms, leaks, and medical incidents
- Maintain detailed daily occurrence reports for security and legal documentation
Security Patrol Guard
Elite Residential Concierge
12.2021 - 08.2022
- Issued tickets to vehicles parked illegally and ensured fire routes remained clear
- Assisted emergency personnel upon arrival and directed them to the appropriate locations
- Directed traffic during emergencies, service disruptions, or deliveries
- Patrolled premises to prevent unauthorized access and ensure resident safety
- Operated and monitored CCTV surveillance systems to detect suspicious activity
- Documented security incidents with clear and accurate reports
Security Elevator Operator /Field Traffic Controller
Magnum Security Services
09.2019 - 11.2021
- Operated service and construction elevators while maintaining secure access for authorized personnel
- Escorted contractors and tradespeople throughout the building to ensure safety and compliance
- Directed traffic using stop signs and hand signals to maintain safety around construction areas
- Coordinated the arrival and departure of cement trucks and other construction vehicles
- Monitored loading docks and construction entry points to prevent unauthorized access
Customer Relationship Agent
Miratel Solutions
12.2017 - 08.2018
- Processed financial transactions and managed accounts receivables
- Assisted customers with navigating online platforms and services
- Developed strong problem-solving and communication skills in a customer-focused environment
Education
Honours Bachelor of Applied Science - Justice Studies
University of Guelph-Humber
04-2025
Police Foundations Diploma -
Humber College
04-2025
High School Diploma - undefined
West Humber Collegiate Institute
01.2018
Skills
- Effective multitasking
- Reliability and punctuality
- Customer service expertise
- Exceptional communication
Certification
- Security Guard License (2025)
- First Aid & CPR Certificate (2025)
- Mental Health First Aid Certificate (2024)
Timeline
Security Senior Concierge
Elite Residential Concierge
08.2022 - Current
Security Patrol Guard
Elite Residential Concierge
12.2021 - 08.2022
Security Elevator Operator /Field Traffic Controller
Magnum Security Services
09.2019 - 11.2021
Customer Relationship Agent
Miratel Solutions
12.2017 - 08.2018
High School Diploma - undefined
West Humber Collegiate Institute
Honours Bachelor of Applied Science - Justice Studies
University of Guelph-Humber
Police Foundations Diploma -
Humber College
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