Summary
Overview
Work History
Education
Certificationsandawards
Volunteer Experience
Languages
Timeline
Generic

Hussein Terkie

Ottawa,ON

Summary

  • Detail oriented.
  • In-depth knowledge of Computer packages and applications.
  • Fluent in English and French. Semi-fluent Arabic and Somali.
  • Strong interpersonal and communication skills.
  • Able to multitask and work in a fast-paced environment.
  • Strong problem solving and analytical skills through exemplary problem-solving and the ability to identify problems and implements corrective processes.
  • Proficient in MS Office.

Overview

7
7
years of professional experience

Work History

Finance Manager

ReadyRide
03.2023 - 07.2024
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Mentored junior finance staff, fostering professional development and strong team dynamics.

Customer Service Representative

Air Canada
11.2020 - 06.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bell Contractor/Activation Improvement

MSI Corp.
07.2018 - 09.2019
  • Created inquires for Bell technicians to assist with system errors
  • Maintained current promotions for customers based on their needs and preferences to keep loyalty
  • Participated in weekly meetings and trainings to retain company knowledge
  • Performed account maintenance for customers who want to change their personal information and banking products.

Administrative Assistant - Contract

University of Ottawa
05.2017 - 09.2017
  • Coordinating assistance for the Youth Futures program
  • Scheduling appointments
  • Researched records to update profiles
  • Supported academic department by producing and sending memos, forms, and letters
  • Scheduled official travels, proofread reports, and handled requests and queries from other departments.

Education

General Arts And Science-Aviation Management -

Algonquin College
Ottawa, Ontario
01.2018

Certificationsandawards


  • First Aid & CPR level C (2017)
  • Core training (2017)
  • High five certification (2017)
  • AODA certification (2017)
  • Youth futures certification of accomplishment (2017)
  • Certificate of advanced leadership program (2017)
  • Certificate from MPP attorney general of Ontario Yasir Naqvi (2017)
  • Certificate of Service of excellence (2017)

Volunteer Experience

  • Volunteer, Boys and Girls Club Ottawa, 2018-02-01, 2019-02-01, Coordinated and lead groups activities to enhance their life skills such as social abilities and physical capabilities., Tutored over a dozen students and Math and Literacy; aided with homework and exams through (k-12) performing efficient ways of exam preparation., Lead and participated in games, drills, and agility exercises., Ottawa
  • Paralympics Volunteer, Louis-Riel Public Secondary School, 2012-11-01, 2015-11-01, Assisted staff in preparing events and games., Scoreboard and by replacing equipment needed., Highly skilled as a scorekeeper and equipment replacer.

Languages

English
Full Professional
French
Full Professional
Arabic
Full Professional

Timeline

Finance Manager

ReadyRide
03.2023 - 07.2024

Customer Service Representative

Air Canada
11.2020 - 06.2022

Bell Contractor/Activation Improvement

MSI Corp.
07.2018 - 09.2019

Administrative Assistant - Contract

University of Ottawa
05.2017 - 09.2017

General Arts And Science-Aviation Management -

Algonquin College

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Hussein Terkie