Hussein Ssuna
Toronto,ON
Summary
Dynamic Network Field Technician with a proven track record at Airtel Uganda, excelling in network troubleshooting and security. Enhanced system stability and user satisfaction through effective communication and proactive issue resolution. Skilled in IP addressing and cable management, consistently delivering high-quality support and optimizing network performance.
Overview
2
2
years of professional experience
Work History
Network Field Technician
Airtel Uganda
10.2022 - 08.2023
- Expanded professional knowledge base continuously, staying current on emerging trends and best practices in the field of network technology.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
Network Field Technician
MTN Uganda
09.2021 - 07.2022
- Played a crucial role in resolving complex networking issues through expert analysis, troubleshooting, and decision-making abilities.
- Increased overall system stability by conducting thorough testing after each installation or repair job.
- Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated.
- Streamlined workflow processes through diligent documentation of all work performed, creating a valuable reference library for future technicians.
- Improved network efficiency by diagnosing and repairing various hardware and software issues.
- Facilitated smooth transitions during system upgrades by providing hands-on training and guidance to end-users as needed.
- Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
- Achieved significant cost savings through diligent monitoring of inventory levels and the timely procurement of essential supplies.
- Demonstrated exceptional professionalism and commitment to excellence by consistently adhering to company policies and safety guidelines.
Education
No Degree - Diploma in Information Technology Science
Uganda Institute of Information And Communications
Kampala,Uganda09-2021
High School Diploma -
Kakungulu Memorial
Uganda06-2016
Skills
- Cable management
- Switch configuration
- IP addressing
- Network troubleshooting
- Electrical safety
- Wireless networking
- Network configuration
- Software upgrades
- Hardware maintenance
- Equipment installation
- Routing protocols
- Network security
- Performance testing
- Telecommunications
- LAN and WAN technologies
- Remote support
- Help desk support
- Hardware installation
- Network protocols
Timeline
Network Field Technician
Airtel Uganda
10.2022 - 08.2023
Network Field Technician
MTN Uganda
09.2021 - 07.2022
No Degree - Diploma in Information Technology Science
Uganda Institute of Information And Communications
High School Diploma -
Kakungulu Memorial
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