Hussein Sabea
3324 Rue Du Granit,QC
Summary
Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic Application support analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
14
14
years of professional experience
Work History
Shipping Forklift Operator
Techo-Bloc
Champly
10.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Delivery Truck Driver
Canadian Appliance sources
Laval
10.2019 - 02.2021
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Truck Driver
German Railway, Deutsche Bahn AG
09.2016 - 09.2019
- Addressed technical issues and guided end users through resolution.
- Supported software integration and implemented maintenance enhancements.
- Improved application performance through optimization of flow processes.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Communicated with clients to define business objectives and present individualized solutions.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Partnered with development team on product development and application support plans.
- Worked with customers for needs analysis and to determine vendor costs.
- Delivered support training to help customers learn key features of applications.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
National Bank
07.2013 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
Spagos Restaurant
05.2010 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Software Engineering
University of Baghdad
350 Jadryea Street 06.2015
Albassma High School
800 Almansour St, 4088606.2011
Otaefea Secondary School
350 Otaefea St, 4088007.2007
Skills
- Technical Writing
- Application Flow Processes
- System Performance
- Technical Issue Resolution
- Product Development
- Customer Support
- Application Design
- User Support
- Quality Assurance
- Performance Analysis
Languages
English
Full Professional
German
Full Professional
Arabic
Native or Bilingual
Timeline
Shipping Forklift Operator
Techo-Bloc
10.2021 - Current
Delivery Truck Driver
Canadian Appliance sources
10.2019 - 02.2021
Truck Driver
German Railway, Deutsche Bahn AG
09.2016 - 09.2019
Customer Service Representative
National Bank
07.2013 - 09.2016
Cashier
Spagos Restaurant
05.2010 - 01.2013
Software Engineering
University of Baghdad
Albassma High School
Otaefea Secondary School
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