Hussein Omar
Toronto,ON
Summary
Personable and dedicated individual with extensive experience and knowledge in financial services. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, while maintaining a low level of risk . Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
CUSTOMER EXPERIENCE ASSOCIATE
Scotiabank
Mississauga, Ontario
06.2022 - Current
- Responsible for ensuring positive interactions and satisfaction for customers by addressing inquiries, resolving issues, and providing support across various channels, aiming to enhance overall customer satisfaction and loyalty.
- Assisted clients independently with a wide range of banking inquiries, including account management, product information, and issue resolution, leading to a 15% reduction in average handling time, improving overall efficiency in customer service department.
- Actively promoted bank products and services, identifying opportunities for cross selling, and upselling to meet customer needs, and contribute to the bank profitability
- Proactively identified opportunities to educate customers about digital banking solutions, guiding them to adopt self-service options and online tools, facilitating a 25% increase in digital service utilization, aligning with the banks strategic goal of promoting technology.
- Collaborated with cross functional teams to address analytical problem-solving concerns, ensuring timely escalation, and resolution while maintaining high standard of customer satisfaction.
Co-Founder
TB Finance
Pelotas, Rio Grande Do Sul
05.2021 - 11.2022
- Designed and implemented a comprehensive debt relief and financial management system to services the working class of Brazil.
- Successfully managed a subscription-based service yielding over 50 recurring clients monthly at $200.
- Used P&L reporting to create in debt analysis of customer finances and expenses over the month, resulting in 100% accuracy of client’s monthly reports.
- Strategized and managed multiple clients’ portfolios by using a diversified investment technique, resulting in average of 6% month to month gains across clients.
- Created and maintained a long-lasting business relationship using CRM techniques, paired with trusted customer service resulting in a high level of customer satisfaction.
DEDICATED DELIVERY DRIVER (D3)
FedEx
Mississauga, Ontario
06.2021 - 10.2022
- Maintained professionalism and responsibility throughout shifts ensuring that all packages were delivered by the end of the day resulting in no backlog of shipments within the department.
- Lead a team of 8 drivers by coordinating schedules and mapping routes to achieve on time delivery consistently.
- Maintained accurate records of delivery, documentation, and customer interaction Contributing to organized record keeping, facilitating effective tracking and issue resolution.
- Collaborated with team members to optimize delivery routes and schedules supporting FedEx commitment to operational excellence through effective teamwork.
Education
Bachelor's Degree with Honors- Financial and Business Economics - Business Administration
York University
01.2023
Skills
- Technical Skills (Intralink, DMT, Excel, Word, Outlook, Equifax and Collateral guard)
- Critical Thinking
- Data Analysis
- Analytical Problem Solving
- Customer Service
- Credit Skills
- Accounting
- Verbal and Written Communication Skills
- Account Management
- Time Management
- Problem-Solving
- Organization Skills
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Arabic
Professional
Spanish
Professional
Websites
Accomplishments
- Best of the Best Award - Mississauga Ontario - Played a crucial role in helping the branch achieve the yearly award “Best of the Best” among other GTA branches by receiving 100% customer satisfaction reviews.
- York University Student Life Award - North York, Ontario - Awarded merit-based scholarship for academic excellence upon admission to York University by maintaining a high GPA throughout high school.
Timeline
CUSTOMER EXPERIENCE ASSOCIATE
Scotiabank
06.2022 - Current
DEDICATED DELIVERY DRIVER (D3)
FedEx
06.2021 - 10.2022
Co-Founder
TB Finance
05.2021 - 11.2022
Bachelor's Degree with Honors- Financial and Business Economics - Business Administration
York University
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