Hussein Hussein
Calgary,AB
Summary
Dynamic Compliance Associate with expertise in financial crime prevention at Mashreq Bank. Proven track record in enhancing compliance frameworks and conducting thorough audits. Skilled in legal research and relationship building, I effectively mitigated risks and fostered a culture of integrity, ensuring adherence to regulatory standards and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Compliance Associate
Mashreq Bank -United Arab Emirates
Dubai
01.2020 - 01.2025
- Ensured compliance with regulatory standards through detailed review of policies and procedures.
- Conducted risk assessments to identify potential compliance issues and recommend corrective actions.
- Collaborated with teams to develop training materials on compliance best practices and protocols.
- Monitored changes in legislation to update internal compliance processes accordingly.
- Implemented tracking systems for compliance incidents, enhancing reporting efficiency across departments.
- Provided guidance on ethical business conduct, fostering a culture of integrity within the organization.
- Reviewed vendor contracts for compliance obligations, mitigating legal risks associated with partnerships.
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Facilitated efficient incident response processes by creating comprehensive incident management plans that aligned with company policies and procedures.
Compliance Officer
Dahabshiil
04.2015 - 03.2019
- Conducted compliance audits to ensure adherence to regulatory requirements and internal policies.
- Developed training materials for staff on compliance best practices and risk management procedures.
- Monitored changes in legislation and communicated relevant updates to senior management and staff.
- Assisted in the preparation of compliance reports, documenting findings and recommendations for improvement.
- Collaborated with cross-functional teams to assess compliance risks and implement corrective actions.
- Evaluated internal controls and recommended enhancements to strengthen compliance frameworks.
- Managed documentation processes for regulatory submissions, ensuring accuracy and timeliness of reports.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Customer Service Representative
Cash Money Cheque Cashing
05.2011 - 01.2014
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Trained new team members on customer service protocols and company policies, enhancing team performance.
- Managed complex customer complaints, implementing solutions that improved overall service experience.
- Maintained up-to-date knowledge of product offerings, enabling accurate information delivery to customers.
- Collaborated with cross-functional teams to streamline processes, reducing response times for customer requests.
- Developed training materials for ongoing staff development, fostering a culture of continuous improvement.
- Conducted regular feedback sessions with customers to gather insights and improve service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer feedback data to identify trends and recommend strategic improvements in service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Business in E- Commerce
Al Madinah
Malaysia Kulalmpur BBA - Marketing Management
Humber College
Toronto07.2025
Skills
- Enhanced due diligence
- Financial crime prevention
- Legal research
- Customer due diligence
- Know your customer
- Sanctions screening
- Compliance monitoring
- Anti-money laundering
- Audit management
- Internal controls
- Database management
- Report preparation
- Information security
- Regulations
- Materials updating
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Decision-making
- Relationship building
- Privacy and confidentiality
Languages
English Arabic Malaysian Urdu Somali
Professional Working
Timeline
Compliance Associate
Mashreq Bank -United Arab Emirates
01.2020 - 01.2025
Compliance Officer
Dahabshiil
04.2015 - 03.2019
Customer Service Representative
Cash Money Cheque Cashing
05.2011 - 01.2014
BBA - Business in E- Commerce
Al Madinah
BBA - Marketing Management
Humber College