Hussein Assaf

As a project-based consultant, I collaborate with business leaders and clients to help them achieve their vision.

My services include project management, business process optimization, DMAIC practices, cost-benefit analysis, market research, feasibility studies, and communication plans.

Clients include: BinariesLid, Blue Omni, Federal Products Services Inc.

• Selected Achievements:
• Designed process maps for customer complaints handling, purchase orders, and recruitment processes
• Enhanced operational efficiency, leading to a 25% reduction in costs within the first year
• Boosted quality control measures to streamline operations
• Boosted income by 40% using proactive marketing approaches
• Implemented process for superior customer interaction response.
• Enhanced process efficiency through Lean Six Sigma principles

• Boosted customer satisfaction metrics by 30% as reflected in semi-annual surveys
• Identified improvement areas through process analysis
• Implemented continuous quality control measures to ensure compliance with ISO 9001-2000 standards
• Participated in process change management/redesigning and closely monitored change implementation.
• Designing the company's evaluation and performance system, which increased employee retention and satisfaction.
• Reduced operational costs by developing new models to manage the fleet and fuel consumption, and increased employees' productivity through relevant training programs.

• Selected Achievements:
• Experienced in check-in processes and airport operations including check-in counters, gates, stations and lost baggage declarations
• Very good experience in passenger handling & check-in softwares including Amadeus, Altea, & CLF
• Decreased customer waiting time and increased passengers satisfaction by achieving high responsiveness and offering customized solutions that caters to passenger's specific needs
• Helped in redesigning the passengers check-in processes and airport operations and procedures
• Supervised closely check-in agents and helped them maintaining all safety and security measures
• Related to people, equipment, and facilities
• Awarded several appreciation letters for accurately implementing the company's procedures and answering to passengers' needs with attentive behavior
• Attended several passengers handling courses including advanced one as well as dangerous goods courses

• Supported the team by monitoring, reporting and following up on all on-site related activities
• Developed and presented bi-Monthly productivity reports and various cost analysis studies for
• The executive team
• Assisted in designing the company's productivity rewards systems