HUSSEIN AL HAJJ HASSAN
Ottawa,Canada
Summary
Dedicated IT professional with hands-on experience in help desk support, system administration, and network security. Skilled in troubleshooting Windows, macOS, and Linux environments, managing IT infrastructure, and resolving technical issues efficiently. Adept at handling ticketing systems (Remedy, Jira) and providing top-tier technical support to end-users. Strong communicator with a problem-solving mindset.
Overview
4
4
years of professional experience
Work History
IT Specialist
Movita Communications
10.2021 - Current
- Provide technical support to employees, diagnosing and resolving hardware, software, and network issues.
- Manage ticketing system (Jira), resolving 30+ daily user requests via phone, email, and remote support.
- Configure and maintain IT infrastructure, including Meraki devices, routers, switches, and firewalls.
- Conduct Linux system troubleshooting, ensuring optimal system functionality and security.
- Assist in system migrations, modernizing legacy infrastructure while maintaining business continuity.
- Collaborate with cross-functional teams to resolve complex IT issues, escalating when necessary.
Sales Associate
The Source, Bell
10.2021 - 04.2022
- Handled cash transactions while maintaining a customer-first approach in a fast-paced environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Assisted in training new staff members, ensuring a seamless onboarding experience.
Education
Bachelor of Information Technology - Information Resource Management
Carleton University
06.2023
Skills
- Operating Systems: Windows, macOS, Linux
- IT Tools: Jira, Remedy, Troubleshooting (Hardware & Software), IT Documentation
- Security: Network Security, Infrastructure Protection, Access Control
- Networking: Cisco Meraki, Network Configuration (Routers, Switches, Firewalls), VPN & Remote Desktop
- Soft Skills: Problem Solving, Communication, Collaboration
Timeline
IT Specialist
Movita Communications
10.2021 - Current
Sales Associate
The Source, Bell
10.2021 - 04.2022
Bachelor of Information Technology - Information Resource Management
Carleton University
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