HUSSEIN ABDUKADER
Ottawa
Summary
Helpdesk Support Specialist with 9 years’ experience in IT. Strong analytical skills, leadership, versatility and good technical writing skills. Excellent problem solver with strong interpersonal and communications skills.
Overview
22
22
years of professional experience
Work History
Uber Eat Driver
Uber Eat Canada
07.2024 - Current
- Drive to restaurants, pick up food orders, and ensure food matches what was ordered
- Drive ordered food to customer residences and offices, delivering orders either to the customer’s door or meeting customers on a curbside outside of the delivery location
Customer Support Specialist
Amazon Canada
07.2022 - 06.2024
- Answering customer questions, resolving complaints, and providing accurate information about products, services, and policies.
- Going the extra mile to ensure customer satisfaction and build positive relationships.
- Identifying and resolving customer issues effectively and efficiently.
- Handle complaints or pass them to a supervisor.
- Communicating clearly and effectively with customers, both verbally and in writing.
- Educating customers about product features and benefits, and promoting relevant services.
IT Site Services Technician
Scotiabank Canada
01.2020 - 06.2022
- Responsible for troubleshooting desktop and laptop hardware, software, peripherals, and printers using onsite and remote techniques.
- Kept inventory of items such as, monitors, computers, cables, computer parts, etc.
- Worked with End user Support group in Information Technology Service Support (ITSS) in providing both first-level and second-level support to +2,500 clients with hardware/software related problem.
- Improved client service skills to troubleshoot various computer issues at various throughout the NCR.
- Provided imaging of computers.
- Maintained and updated log troubleshooting software, hardware and networks issues using asset management call tracking software.
Customer Service Representative (Bilingual)
Maximus Canada (For Elections Canada 2019)
08.2019 - 11.2019
- Answering Inbound Calls from General Public (Canadian & New-Canadian Electors/in Canada & from Abroad) to Help Self-e-Register.
- Update Electors’ Personal Information.
- Submit any Concern or Complaints by Guiding Electors on Elections Canada Website.
- Providing Electors with their Respective Local Polling Stations & Local Returning Officers Contact Information.
Call Centre Agent (Bilingual)
Millennium Solutions
09.2016 - 05.2017
- Answering Inbound Calls from Phone Companies subscribers that needed device Replacement or Repair based on the Protection Warranty they signed up to.
- Calling customers to update them about status Requests.
- Adjusting missing Reward-Points for or Granting Bonus-Points to Loblaws Shoppers based on the Loyalty points program.
- Assisting Loblaws Reward-Points Card Holders (Optimum Card) with Accessing Reward Points Accounts activities (Optimum Card Accounts).
Inventory Specialist/Mailroom Clerk
Privy Council Office
11.2015 - 01.2017
- Company Overview: The department comprises the Prime Minister's Office; the Privy Council Office; the office of the president of the Privy Council; the Government House Leader; the Office of the Leader of the Government in the Senate; Commissions of Inquiry
- Sort and process all incoming and outgoing mail.
- Provide mail delivery and pick-up services.
- Provide messenger services including the transmissions of highly classified material.
- Operate a variety of electronic mail-processing equipment.
- Perform data entry into an automated tracking system.
- Provide administrative support services to Cabinet, Cabinet Committee and other departmental meeting.
- Provide general support and chauffeur services to secretariats in the department.
- Drive light truck to deliver mails to Privy Council offices, Prime Minister’s residence, Governor General Residence.
- The department comprises the Prime Minister's Office; the Privy Council Office; the office of the president of the Privy Council; the Government House Leader; the Office of the Leader of the Government in the Senate; Commissions of Inquiry
Technical Support
SITEL
05.2005 - 02.2008
- Provided technical assistance to business customers over the phone on their workstations, laptops and computer peripherals related to network problems.
- Performed troubleshooting on network connectivity issues utilizing TCP/IP tools such as PING, IPCONFIG, Path Ping, ARP, Nbstat and Nslookup.
- Performed remote installation, configuration, upgrading and troubleshooting of Windows XP on workstations and Windows Server 2000/2003 for HP Servers.
- Identified and resolved PC related hardware and software problems on workstations.
- Provided support for all approved application software on the PC’s such as MS Office 2000/2003, Outlook and WordPerfect.
Technical Support
Addeco/Hewlett Packard
05.2003 - 02.2005
- Listen, understand and respond to customer technical inquiries.
- Deliver world-class customer service.
- Provided troubleshooting over the phone and resolve customers problems.
- Ensure retention of existing customers, sell and promote value-added products and services.
- Follow up and communicate with specific departments for escalation and resolution.
- Troubleshoot and gather information from customers to identify root causes of customer dissatisfaction and determine appropriate course of action.
Education
Diploma - Business Administration
Université Du Québec En Outaouais
01.2007
Diploma - Computer Science
Université du Québec en Outaouais
01.2005
Diploma - Oracle Application
Praxis Training Institute
01.2002
High School Diploma -
André Laureaudeau High School
01.1998
Skills
- Excellent interpersonal and communication skills
- HTML and CSS proficient
- Ability to transpose ideas or concepts into written format
- Able to carry out multiple tasks or projects
- Ability to work under pressure with minimum supervision
- Excellent teamwork skills
- Ability to work independently
- Reliable
- Responsible
- Highly organized
- Detail-oriented
- Experience in searching and analyzing strategic information
- Highly motivated
- Strong analytical skills
- Leadership
- Versatility
- Good technical writing skills
- Excellent problem solver
- HTML
Languages
English
French
Security Screening Level
Reliability Status
Timeline
Uber Eat Driver
Uber Eat Canada
07.2024 - Current
Customer Support Specialist
Amazon Canada
07.2022 - 06.2024
IT Site Services Technician
Scotiabank Canada
01.2020 - 06.2022
Customer Service Representative (Bilingual)
Maximus Canada (For Elections Canada 2019)
08.2019 - 11.2019
Call Centre Agent (Bilingual)
Millennium Solutions
09.2016 - 05.2017
Inventory Specialist/Mailroom Clerk
Privy Council Office
11.2015 - 01.2017
Technical Support
SITEL
05.2005 - 02.2008
Technical Support
Addeco/Hewlett Packard
05.2003 - 02.2005
Diploma - Computer Science
Université du Québec en Outaouais
Diploma - Oracle Application
Praxis Training Institute
High School Diploma -
André Laureaudeau High School
Diploma - Business Administration
Université Du Québec En Outaouais
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