Summary
Overview
Work History
Education
Skills
Seminars Participations Dubai Goverment Invest me pannel
Languages
References
Certification
Accomplishments
Language Skills
References
Timeline
Generic

HUSSAM ABUGHALI

Oshawa,Canada

Summary

Dynamic Financial Advisor with a proven track record at Scotiabank, excelling in risk assessment and customer relationship management. Successfully educated clients on investment opportunities, driving a 30% increase in sales revenues. Adept at building strong relationships and delivering tailored financial solutions to meet diverse client needs.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Financial Advisor

Scotiabank
Oshawa, Canada
04.2022 - Current
  • Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
  • Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Followed-up on loan exceptions to achieve timely clearings.
  • Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.

Home Finance Advisor

Scotiabank
Montreal, Canada
10.2020 - Current
  • Source and manage relationships with 3rd party COI's such as realtors, financial advisors and project developers
  • Build a respected brand with industry professionals to offer a healthy flow of referrals to my COI's as well as good advice to prospects (Tax specialists, Notaries and Lawyers) to optimise their projects within a complex financial system
  • Establish a presence with existing Scotiabank network of branches and stakeholders
  • Finalize total of 100 mio worth of submission vary between resale, refinance, switch, and direct from builder.
  • Resolved problems, improved operations and provided exceptional service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Sales and Marketing Manager

Madinat Badr Properties LLC
Dubai, UAE
01.2019 - 11.2019
  • Company Overview: wholly owned subsidiary of Dubai Islamic Bank
  • Led the development of Madinant Badr’s three year sales and marketing strategic plan in coordination with key internal and external stakeholders
  • Revamped the end to end process, thus significantly reducing turnaround time, enhancing the customer experience and increasing sales revenues by 20%-30%
  • Established the target operating model as well as drafted the Standard Operating Procedures (SOP) and the Delegation of Authority (DOA) Matrix
  • Managed tier one real estate brokers such as ASTECO and Collier, and successfully achieved commercial targets as per strategic plan
  • Conducted end to end operational activities, including finalizing all legal customer documents, liaising with governmental entities such as Land Department, and managing day to day handover requirements
  • Deployed CRM system to support daily operational activities of Madinat Badr
  • Wholly owned subsidiary of Dubai Islamic Bank

Property Management Manager

Dubai Islamic Bank
Dubai, UAE
01.2018 - 12.2018
  • Managed portfolio of around 1000 units (mix of residential high-end villas, apartments and commercial offices, and warehouses) worth AED 2 Bn equivalent to 700 Mio Canadian Dollar, to be sold & leased in line with management strategy of DIB
  • Sold 20% of aforementioned portfolio within Q1 of 2018 under harsh market condition and referred potential customers to DIB Home Finance department
  • Finalized and approved outsourcing of Real Estate Brokers for foreclosed properties with DIB and its subsidiaries
  • Supervised vendors responsible for facility management, maintenance and security

Manager – Mortgage Sales, Business Development and product enhancement

Dubai Islamic Bank (Home Finance) and Tamweel
Dubai, UAE
07.2007 - 12.2017
  • Built a portfolio of over 400 projects across the UAE from scratch, which eventually translated to Canadian Dollar 7 Bn worth of revenues over the years
  • Pioneered the usage of the mortgage brokers channel (referral agreement ties ups, training, performance review and ROI) which ultimately became the standard in the industry
  • Increased business efficiency, reduced TAT, streamlined the business process, and built an effective team
  • Reduced the overall expenses of Home Finance team by 30% by implementing effective cost cutting initiatives
  • Managed a team of 40 head counts responsible for overseeing 27 mortgage brokers who generated AED 450 Mn per annum

Inbound Sales Representative

PC MALL INC.
Montreal, Quebec
01.2004 - 05.2006
  • Managed inbound inquiries to provide tailored solutions for client needs.
  • Collaborated with team members to enhance sales strategies and processes.
  • Utilized CRM systems to track customer interactions and preferences.
  • Assisted in training new representatives on sales techniques and systems.
  • Resolved customer issues by identifying root causes and providing solutions.
  • Engaged customers through effective communication and product knowledge.
  • Recommended products based on customer specifications and usage requirements.

Sales Representative

Alarm Zone Authorized agent of ADT
Montreal, Quebec
02.2002 - 04.2006
  • Demonstrated product knowledge to educate customers on security solutions.
  • Conducted in-home consultations to assess customer security needs.
  • Cultivated relationships with potential clients through effective communication strategies.
  • Collaborated with team members to enhance sales tactics and customer engagement.
  • Utilized CRM software to track leads and manage customer interactions efficiently.
  • Delivered presentations on alarm systems and home security benefits to prospective clients.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Generated new sales leads through cold calling and networking activities.

Task Force Manager

Minstry of Health incounjunction with UNDP
Gaza , Gaza and West Bank
08.1996 - 12.2002
  • Coordinated health initiatives with UNDP to enhance community health outcomes.
  • Supervised task force members in implementing health programs and policies.
  • Facilitated training sessions for staff on health service delivery improvements.
  • Developed strategic plans for public health campaigns in collaboration with stakeholders.
  • Monitored project progress and ensured compliance with health regulations and standards.
  • Engaged with local communities to assess healthcare needs and gather feedback.
  • Managed resources effectively to support project implementation and sustainability efforts.
  • Collaborated with government agencies to align health initiatives with national priorities.
  • Drafted comprehensive reports summarizing outcomes from completed tasks.
  • Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
  • Provided ongoing feedback to individual members based on their performance during assignments.
  • Conducted performance reviews for members of the task force team upon completion of assignments.

Education

BSc - Communication Disorder, Major Speech Pathologist

Marquette University
Milwaukee, USA
01.1996

Skills

  • Risk assessment
  • Loan structuring
  • Customer relationship management
  • Business development
  • Negotiation skills
  • Communication skills
  • Problem solving
  • Time management
  • Team leadership
  • Problem-solving
  • Mutual funds
  • Sales expertise
  • Sales and marketing
  • Relationship building and management
  • Ethical judgment
  • Mortgage specialization
  • Client education
  • Sales strategy development

Seminars Participations Dubai Goverment Invest me pannel

  • Expert Panelist for Creative Labs (Invest ME) with Dubai Executive Council to boost real estate, 2018
  • Expert Panelist for Think Tank DLD of Finance Group, 2017

Languages

Fluent in English & Arabic

References

Available upon request

Certification

  • Canadian Investment Funds Course (CIFC English).

Accomplishments

  • Certificate of Appreciation in recognition of outstanding performance in year 2008 by Distribution channel of Dubai Islamic Bank, Dubai, UAE.
  • Top Performance Award of year 2011 by Tamweel PJSC Head of Distribution Dubai, UAE.
  • Letter of Appreciation from Head of Sales 2011 by Tarweel PJSC , Dubai, UAE.
  • Certificate of Appreciation by VP - Head of Home Finance Distribution and Chief of Home Finance Dubai Islamic Bank, UAE

Language Skills

English
Full Professional
Arabic
Native/ Bilingual
Hebrew
Limited

References

References available upon request.

Timeline

Financial Advisor

Scotiabank
04.2022 - Current

Home Finance Advisor

Scotiabank
10.2020 - Current

Sales and Marketing Manager

Madinat Badr Properties LLC
01.2019 - 11.2019

Property Management Manager

Dubai Islamic Bank
01.2018 - 12.2018

Manager – Mortgage Sales, Business Development and product enhancement

Dubai Islamic Bank (Home Finance) and Tamweel
07.2007 - 12.2017

Inbound Sales Representative

PC MALL INC.
01.2004 - 05.2006

Sales Representative

Alarm Zone Authorized agent of ADT
02.2002 - 04.2006

Task Force Manager

Minstry of Health incounjunction with UNDP
08.1996 - 12.2002

BSc - Communication Disorder, Major Speech Pathologist

Marquette University
HUSSAM ABUGHALI