HUSSAIN ASLAM
Kitchener,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to synergies quickly.
Strong work ethic and effective communication skills.
Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head of Tow Operations & Business Development
KW Towing
Kitchener, Ontario
11.2023 - Current
- Known for optimizing processes, managing resources effectively, and enhancing service quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HR/Administration & Logistics Manager
Mada Communications Co
Kuwait
05.2009 - 03.2024
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Strategically guided business stakeholders on crucial matters including employee relations, performance management, employee grievances, employment standards and other HR related labor regulations.
- Devised comprehensive companywide HR policies, Quality management standards, and operational protocols. This encompassed meticulously mapping operational workflows.
- Led Mada Communications to attain the IMS Integrated Management System certifications, while simultaneously assuming the role of Quality management representative.
- Pioneered the integration of HRIS in corporate ERP.
- Reviewed periodically and restructured JDs of employees as per the changing dynamics of operations.
- Executed talent acquisition for executive management and technical operational positions.
- Efficiently managed corporate administration and external affairs, further underscoring the scope of my responsibilities.
- Conceptualized and executed a comprehensive salary and benefits framework, complemented by a robust career path structure.
- Spearheaded the conception and development of a 500 sqm warehouse facility, complete with industrial-grade racking systems and requisite warehouse tools, all accomplished within stipulated timelines and budgets.
- Expertly managed and supervised corporate fleet management operations, in addition to overseeing administrative contracts.
- Formulated and benchmarked end-to-end supply chain and logistics policies, as well as customs clearance processes.
- Spearheaded and lead the digital archiving project of Zain Corporate Business Development vertical. These accomplishments underscore my dedication to driving operational excellence, optimizing costs, and fostering employee growth.
Education
Associate of Science - Pre Engineering
Pakistan College
Kuwait05-1990
Skills
- Administration oversight
- Digital archiving
- Quality management
- Planning
- Human resources strategy
- Regulatory Compliance
- Safety Standards
- Customer Services
- Consumer Protection
- Conflict Resolutions
- Budget Management
- Cost Efficiency
- Contracts Management
Certification
- OMVIC Certified Salesperson, 09/01/25
- Strategic Human Resources Planning – SHRM, 05/01/23
- Employee Engagement – SHRM, 05/01/23
- Supply Chain Foundations – PMI, 07/01/23
- Microsoft Azure AI Essentials - Microsoft, 01/01/26
- Negotiation Foundations - PMI, 01/01/26
- Business Development Strategic Planning, 01/01/26
- Retail Sales Management, 01/01/26
Hobbies and Interests
- Automotive industry trades and trends (Enthusiast)
- Traveling and exploring cultures and nature
- AI and the future of human resources
Preferred Name
Hussain
Timeline
Head of Tow Operations & Business Development
KW Towing
11.2023 - Current
HR/Administration & Logistics Manager
Mada Communications Co
05.2009 - 03.2024
Associate of Science - Pre Engineering
Pakistan College