HUSSAIN Ahmed AKASH
Toronto,Canada
Summary
Dynamic professional renowned for excelling in customer service and relationship management. Expert in financial transactions and adept at leveraging analytical skills to drive business decisions. Demonstrates strong communication abilities and teamwork, contributing to significant improvements in service quality and efficiency. Fluent in English, Bengali, and Hindi, embodying adaptability with a global perspective.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Assistant
Talent Employment Inc.
Toronto, ON
09.2022 - 06.2023
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted guests and answered any questions they had about the menu.
- Responded promptly to requests from servers or other staff members.
Marketing Intern
Tati Sharee
Tangail, Dhaka, Bangladesh
07.2021 - 05.2022
- Assisted in developing and executing marketing strategies for traditional sarees.
- Conducted market research to understand customer preferences and competitor trends. Assisted in organizing promotional events and campaigns.
- Assisted in organizing promotional events and campaigns.
- Supported the sales team with customer inquiries and product presentations.
Call Center Representative
Shobar Jonno, Bangladesh
Tangail, Dhaka
12.2019 - 06.2021
- Provided financial assistance and guidance to customers regarding banking services and products.
- Handled customer inquiries, resolved complaints, and ensured customer satisfaction.
- Managed and processed financial transactions while maintaining high accuracy.
- Worked collaboratively with a team to improve service quality and efficiency.
Education
Diploma - International Business
Seneca Polytechnic
Toronto, Ontario01-2025
Higher Secondary School Certificate (HSC) -
Major General Mahmudul Hasan College
Dhaka, Bangladesh01-2019
Secondary School Certificate (SSC) -
Bindubashini Govt Boys' High School
Dhaka, Bangladesh01-2017
Skills
- Customer Service and Relationship Management: Excellent ability to assist customers and build strong relationships
- Cash Handling and Financial Transactions: Proficient in managing and processing financial transactions accurately
- Attention to Detail and Accuracy: Meticulous in record-keeping, and ensuring high accuracy in financial operations
- Problem-Solving and Critical Thinking: Skilled at resolving issues and making informed decisions
- Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to interact effectively with diverse clients
- Teamwork and Collaboration: Experienced in working collaboratively with teams to achieve common goals
- Time Management and Organization: Efficient in managing time, and balancing multiple tasks and responsibilities
- Global perspective: Understanding global markets, international trade, and cross-cultural communication
- Analytical Skills: Ability to analyze financial data, and economic trends, to make sound business decisions
- Adaptability and flexibility: Capable of adapting to new challenges and changing environments
- Project management: Knowledge of project management principles and tools
- Business Software Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint), and business applications
- Multilingual: Fluent in English, Bengali, and Hindi, enhancing communication with a diverse clientele
Affiliations
- Passionate about exploring new places through long drives and sightseeing, appreciating natural beauty and local culture.
- Utilize these experiences to gain new perspectives and insights, which contribute to personal growth and creativity.
Certification
Achieved a score of 6.5 in 2021. Continued to improve fluency in English since 2021, enhancing communication abilities.
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Server Assistant
Talent Employment Inc.
09.2022 - 06.2023
Marketing Intern
Tati Sharee
07.2021 - 05.2022
Call Center Representative
Shobar Jonno, Bangladesh
12.2019 - 06.2021
Diploma - International Business
Seneca Polytechnic
Higher Secondary School Certificate (HSC) -
Major General Mahmudul Hasan College
Secondary School Certificate (SSC) -
Bindubashini Govt Boys' High School
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