HUSSAIN HUSSAIN
Montreal
Summary
I am a hard working business management professional. I am motivated by responsibility, and energized by challenge. I take ownership of the things I do and find satisfaction by the success of its outcome. I am able to work on my own initiative and as a part of a team; I am innovative in my thinking and capable of out of the box ideas; I speak 3 languages and possess presentation and public speaking skills.
Overview
20
20
years of professional experience
Work History
Entrepreneur/Cashier/Baine-Marie
Jabeen's Kitchen
09.2024 - 04.2025
- Opened a new restaurant ran operations for front desk including helping out at cash and Baine Marie.
- Provided Customer Service and increased restaurant sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Relationship Manager
WebXPay
06.2021 - 08.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Territory Manager
Oravel Hospitality & Technology Lanka Pvt Ltd
12.2018 - 07.2021
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Relationship Manager
Global Payments Asia Pacific Lanka Pvt Ltd
10.2013 - 12.2018
- Managed and served Key Merchant Accounts
- High standards in customer service, increase customer loyalty
- Create and execute marketing initiatives, which increase overall sales
- Developed and delivered new business acquisitions
- Applied business expertise to develop and capture higher market share
- Exceeded sales targets in the past Five Years
Assistant Sales Manager
Global Payments Asia Pacific Lanka Pvt Ltd
11.2009 - 10.2013
- Cluster Demand and Supply forecasting for 'Merchant Acquiring'
- Team productivity development
- Team capability development
Legal and Recoveries Department
Nations Trust Bank
04.2009 - 11.2009
- The job role assigned to identify, Monitor and Control the client base
Legal and Recoveries/ Personal Banking Advisor
HSBC
01.2006 - 01.2009
Customer Service Executive
Timex BPO Pvt Ltd
01.2005 - 01.2006
Education
MBA -
BCAS Campus
05.2025
BSc BTEC Edexcel Higher National Diploma (HND) - Business information Technology
IDM Computer Studies
01.2008
GCE O Levels & A Levels - undefined
D.S.Senanayake College
01.2002
Diploma - Computer Studies
Institute of Data Management (Pvt) Ltd
01.2000
Skills
- Customer Service
- Project management
- Team management
- Strong communication skills
- Networking expert
- Collaborative nature
- Analytical skills
- Client management
- Critical thinking
- Customer relations
Languages
English
Full Professional
Tamil
Native or Bilingual
Sinhala
Full Professional
French
Elementary
President's Club Best Account Manager 2011
Achieved Best Sales Performance in the year 2011 and won the highest accolade awarded by Global Payments.
Timeline
Entrepreneur/Cashier/Baine-Marie
Jabeen's Kitchen
09.2024 - 04.2025
Relationship Manager
WebXPay
06.2021 - 08.2024
Territory Manager
Oravel Hospitality & Technology Lanka Pvt Ltd
12.2018 - 07.2021
Senior Relationship Manager
Global Payments Asia Pacific Lanka Pvt Ltd
10.2013 - 12.2018
Assistant Sales Manager
Global Payments Asia Pacific Lanka Pvt Ltd
11.2009 - 10.2013
Legal and Recoveries Department
Nations Trust Bank
04.2009 - 11.2009
Legal and Recoveries/ Personal Banking Advisor
HSBC
01.2006 - 01.2009
Customer Service Executive
Timex BPO Pvt Ltd
01.2005 - 01.2006
BSc BTEC Edexcel Higher National Diploma (HND) - Business information Technology
IDM Computer Studies
GCE O Levels & A Levels - undefined
D.S.Senanayake College
Diploma - Computer Studies
Institute of Data Management (Pvt) Ltd
MBA -
BCAS Campus
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